29 Jun 2017 · MoveAdvisor
1.0 out of 51.0
Sh*tiest service ever, money grubbing and lying staff.
They are not a moving company as they claim. They are just brokers.
They say they are Home Advisor top rated company- LIE Again. You can google and see they are not.
Next thing, they will give a good quote to hook you up.
As soon as they get your booking, it's all downhill from there.
They asked me at the time of booking payment about my floor and charged me extra for it.
They will come whenever they feel like to pick your stuff. Not Punctual at all.
They will come with a rented truck(This is not done by moving company).This is because they are broker company.
They truck guy and movers (mostly middle east guys) are highly unprofessional and will demand you cash. They treat your stuff as sh*t and handle it with no care. Most of your fragile stuff would be gone. They would ride dolly with your stuff downstairs, bouncing all the way down.
This is the beginning. Once they have your stuff. It's up to them when would they deliver.
If you call them, the person you called you at the time of your booking, s/he is not aware of your stuff(again a sign of broker company).
They would just keep telling you will get your stuff soon( in 2 days). These can extend up to a month. At this point other than the contracted truck driver, no one knows where your stuff is.
You keep calling then and they will keep telling you somebody will call you when your stuff is going to be loaded on a truck for interstate transport.
Next part comes is when they want to over charge you. They will find all means to take extra money from you. In some case it at the time of pickup. In my case, it was at the time of delivery. They would suddenly call me one fine day and tell me my stuff is ready for delivery.
And I have to pay $350 extra for shuttle service.Ready for this if you are moving to a city. Nowhere they will tell you about this stuff at the time of booking.
I was told I would be getting a call when it's going to be loaded and 24hr before when it's going to be delivered. I called the company about this and they will blame you for everything. They have no sense of how to talk. There would be a mannerless lady screaming at you for their fault(sh*ttest staff ever). They will lie and try to manipulate you.
They would threaten you for more money if you are not going to respond quickly.
I ask truck driver to meet me somewhere close by but he said I need to pick it up from him or do shuttle service.
And even with that, I need to pick up it before 6 as he is going to leave for somewhere else.
I wanted my stuff so I took a day off from my office, hired a truck ($100 extra) and went to pick up my stuff. They Demand money before keeping my stuff in my truck. At this point, it's more of extortion then taking our stuff back.
I would say stay out of this company. Better go with some high quote but good company cause, in the end, you are going to pay more than what that good company would have charge plus stress.
** I have all the phone call recorded, I can send you the conversation. PM me**.
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