23 Sep 2026 · MoveAdvisor
1.0 out of 51.0
This was, without question, one of the worst moving experiences we’ve ever had—and as a military family with plenty of experience moving, that says a lot. The initial “visual” assessment of our home was inaccurate, and then, on the actual day of the pack-out, Gabe decided that certain items would not be moved. This was completely unacceptable. We contracted this company to move our household, not to decide at the last minute which of our belongings they were willing to take. Our belongings were then carelessly loaded into a U-Haul, resulting in significant damage to our property. What made an already terrible experience even worse was being blamed for the damage rather than seeing the company take responsibility, blamed and cursed at by Gabe. (I see the people that gave them positive ratings only moved to a different town, this makes sense.)
We paid for a professional moving service and expected our belongings to be handled accordingly. Instead, we were left dealing with damaged property, unexpected decisions about what would and would not be moved, and a company that did not take meaningful responsibility for the problems. This experience was incredibly frustrating from start to finish. Based on what we experienced, I strongly recommend doing your research and asking very specific questions about the moving process before trusting this company with your belongings. If they respond to this rating it will be to blame us, so be aware, that is the MO, it will not be their fault for being dishonest, it will be yours, because theroretically you have more information on moving your home, and should know better. This review requires me to leave an amount, it's not the amount we were charged, for just a pack and move it's the amount it ended up costing us, in items we had to leave behind and additional expenses we incurred as a result of their negligence.
Read more