6 Oct 2026 · MoveAdvisor
1.0 out of 51.0
I would NOT recommend Moving Express & Storage based on my experience.
What makes this experience especially frustrating is that I have the original email from Ashley Fletcher, Senior Logistics Coordinator, stating in writing that Moving Express was a “DIRECT CARRIER not a moving broker” and that they offered “Guaranteed rates and no hidden fees.” Unfortunately, my experience was very different.
I was initially quoted one price, but when the movers arrived and looked at my belongings, I was told the price was going to be higher and that my belongings could not be moved without paying the additional amount. So much for “guaranteed rates and no hidden fees.”
The pickup crew was amazing, professional, and respectful. They packed and loaded my belongings properly, and I have no complaints about them. My issue is with Moving Express, the communication, pricing, and the delivery process.
Once they had my belongings, communication was horrible. I had to repeatedly call and chase them down for updates. I was given a delivery date, my belongings didn’t arrive, and I had to contact them myself to find out where my things were. Ashley, the person who initially contacted me for my business, stopped answering my calls. I then dealt with Carrie, who didn’t seem to have answers, and David, who was extremely rude and actually called me a liar when I questioned what was happening.
I was also specifically told that Moving Express was a direct carrier and did not contract moves out to other companies. However, when my belongings were delivered, the actual delivery company told me they did not work for Moving Express and only worked for them. That was extremely concerning and completely different from what I was told when I booked the move.
The delivery itself was another problem. Items were missing, other items were damaged, and my boxes and totes were damaged. Even more concerning, the delivery crew started bringing items into my home that did not belong to me. I had to stop them and tell them, “Those are not my items.” If I hadn’t been paying attention, they could have left someone else’s belongings in my home.
That made me seriously question how my belongings were being handled and tracked, especially considering that some of my belongings were missing.
Another major issue was the furniture assembly service. My original agreement included pickup, delivery, AND assembly of my furniture. However, when the delivery crew arrived, they had no idea that assembly was included. They apparently assumed I would assemble everything myself, despite the fact that I had already paid for the assembly service as part of my move.
How does a company sell you a service, take your money for that service, and then fail to communicate that service to the people actually performing the delivery?
When I reported the damage and missing items, I was basically told to file a claim. Then I learned the compensation is based on 60 cents per pound, which is nowhere near the actual value of many personal belongings.
Again, I want to be fair: the people who packed and loaded my belongings at pickup were great. They were professional and did an excellent job. My issue is with Moving Express management, communication, pricing, and the delivery process.
I paid a significant amount of money and expected honesty, communication, professionalism, and accountability. Instead, I spent the entire process chasing down information about my own belongings, dealing with changing prices, missing and damaged items, someone else’s belongings being delivered to my home, and services I paid for not being communicated to the delivery crew.
If you’re considering Moving Express, PLEASE get everything in writing and ask exactly who will be transporting your belongings, whether another company will actually perform the delivery, whether your price is truly guaranteed, what services are included, and what happens if your belongings are lost or damaged.
My experience was stressful from beginning to end, and I would choose another moving company.
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