12 Apr 2021 · MoveAdvisor
1.0 out of 51.0
Uhaul review
Well if I could rate this negative stars I would. We scheduled our U-haul box to be dropped off, packed and brought to the nearest U-haul storage center Friday 4/9/21 between 3-5pm. That didn’t happen. We were given the run around with bare minimum communication. It took until Sunday 4/11/21 at 7pm for our mover to FINALLY show up with our box. He was not the least bit apologetic for the complete lack of respect and shitty service he provided. Throughout this whole process U-haul did nothing to help us or expedite this process. I find this service and treatment deplorable. If U-haul does not care when their movers get to you or how slow and careless what should be a simple process takes. There is no reason it took 3 days to complete a job we needed done Friday afternoon.
Once our mover showed up, and completed filling our box he demanded the payment code immediately. Considering the fact he was over 3 days late delivering our box, we weren’t about to pay him before we knew the box was actually delivered to the proper U-haul location. He was not happy with this and proceeded to try and intimidate us into immediately paying him by getting loud and confrontational and then began removing the trailer (with our box on it) from his car. In response to this we contacted the local authorities, at this point he was legitimately stealing from us because we weren’t cowering in his demanding male orders presence. My being on the phone with a police officer made him change his tune. Considering we already had pictures of his license plates we weren’t going to back down to this mistreatment. He then begrudgingly drove to the U-haul site where we had agreed to have it dropped. The whole drive he was driving extremely recklessly; turning without direction, driving through red lights etc.
In addition to the absolutely horrific experience, that was our move, EVERY time we called both U-haul and moving help to assist us they “not so kindly” stated it was not their problem. So, I’m sure some people love being talked down to in times of high stress, such as moving, but we are not those people. The “customer service” we received made me miss the days I was being shot at by drill sergeants. If I wanted to pay this much to get royally f***** this hard I would really think I should be left more satisfied than I currently am.
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