13 Sep 2019 · MoveAdvisor
1.0 out of 51.0
I chose Moving Kings for my move to Georgia to Texas.
Here are some of the highlights:
1) No paperwork was reviewed or signed at the time the driver arrived and did the walk through
2) The driver did not believe that our stuff would fit completely in the truck that he brought for the job
3) A second truck came up and picked up some of the major items but left half empty
4) Fast forward to the next day, the driver filled up the truck completely and left me with approximately a garage stall worth of remaining household items
5) I was told that if I wanted to the rest of my items to be included in the move, I would need to pay an additional $6,000
6) When I refused to sign the bill of lading (which I did not sign prior to starting the job) until the issue was discussed and resolved, the driver was incredibly disrespectful, swore at me, and threatened to leave.
7) I had to threaten to call the police if he left with my belongings while I continued to resolve the issue with Shannon (customer service) on the phone
8) I ultimately agreed to pay $3,000 (in addition to the $12,000 I was already paying) just to move the remaining stuff … I had absolutely no bargaining power and no other choice (I believe the reason they ultimately accommodated the settlement was because they were legally bound to deliver the goods at no extra charge because I did not sign a "revised" estimate prior to loading.)
9) After leaving my house, the driver was involved in an accident with another car. He apparently did not report the accident to Moving Kings and they found out when he was notified by the police.
10) Driver was apparently fired
11) Friendly and semi-competent crew arrives at destination. They put most of my stuff in the garage so I had to later carry it to the correct destination. They forgot to re-assemble anything in my guest bedroom
12) 60in TV arrived with a cracked screen, looked almost like a screwdriver was jabbed through the packaging
13) Claim pending … expectations high
Shannon was pleasant and helpful, also spoke with Julian the owner. He was friendly with an undertone of trying to understand his exposure to legal liability without clueing me in an any DOT required level of service that I was entitled to.
Ready to sign up with MovingKings? One star is generous.
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