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Recent reviews

W
13 Mar 2026 · MoveAdvisor
1.0 out of 51.0
I’d recommend you carefully read the trend in lower feedback. It is also important to observe how a growing number of customers edit their reviews after suspicious changes to their initial estimate/quote. In my own experience, the quoted price and crew will be adjusted to the highest eventuality by Moving Proz without notice. The movers are quality, but the customer service is mixed. I would not recommend this company based on their inability to hold to their word. There are countless local options with more transparent pricing that manage to honor their word as a business. Shame on the lot of your sales and support team for predatory practices.
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K
21 Feb 2026 · MoveAdvisor
1.0 out of 51.0
This company’s actions raise serious concerns about their business practices. After my move, I received an additional $1,400 charge. I responded immediately, providing photos and even offering camera footage showing their movers inaccurately reporting hours worked. Instead of reviewing the evidence and correcting the bill, they insisted I pay the full amount. When I asked them to resubmit an invoice reflecting the correct billable hours, they charged my card in full without authorization. I filed a fraud claim with my bank, and the charges were reversed. Since then, the company has not responded to any further communication. In addition to the billing dispute, several of my belongings were broken during the move, and there was damage to the walls of my home. Based on my experience, I strongly recommend others proceed with caution.
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J
2 Feb 2025 · MoveAdvisor
1.0 out of 51.0
0 stars for Moving Proz. As it says right on their truck, moving with them Sucks. I was very optimistic about our move the morning it happened, but it went downhill fast. One of the first things the team leader started talking about was their tip. He told us he hoped we would tip him in cash that wouldn't be taxed because Moving Proz doesn't pay them much. They were more interested in getting paid than moving our things. A while into the move we noticed the two guys we saw were acting kind of weird and then didn't see anyone for a while. We saw one of them on and off the phone a lot. Finally, he told us one of the crew had disappeared for about an hour. We don't know where he went, but we have our suspicions. Then we realized that all of the guys are on the phone talking to someone in their office complaining about each other. I'm not sure how much time was wasted on the phone, texting as well as complaining to us about what the other workers were doing and couldn't be controlled. We moved out of an apartment that was on the 4th floor, but it had an elevator. I discovered they had packed the elevator with our belongings and just left it there for quite some time. It was so packed that it was unusable for other occupants of the apartment building. It was completely unorganized. We were told ahead of time they would be bringing garment boxes for our hanging clothes. When they finally made it into our home an hour after they started we found that most of them had broken cardboard making them unusable. On top of that there weren't enough boxes for my wife's and my clothes, and we don't have a lot. We are just 2 people in an uncluttered 2 bedroom apartment. When we moved there another moving company took 2.5 hours for the move. These guys ended up taking 5 hours because that was the estimate given them. When we were almost finished they told me they were moving the last of it to the truck. I informed them that there were some more things that needed to be moved. The team lead told me that with everything going on with the fighting he had to do what he could to keep the peace and didn't want to move anything else. We had to make a few more trips in our cars to finish the move on our own. After the move was done I went outside later to find that our BBQ grill was just sitting in the driveway. I was on the phone with Kevin in their office that morning. I told him what was going on. He assured me he was going to take care of it and call me the next day. Three days later I was calling him. He just seemed not interested in calling me back because I left multiple messages and had to chase him down. His offer to make things better was an insulting 30 minutes knocked off of the 5 hours which shouldn't have been more than 3 hours. I thought they might do the right thing, but I don't get the feeling that the right thing is part of their business model. If you want the worst moving experience of your life then by all means hire the Moving Proz because moving with them Sucks!
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T
4 Oct 2024 · MoveAdvisor
2.0 out of 52.0
They seemed very good with their pitch. They wanted pictures of the items and we went over a detailed list of what I had. Their estimate was between $900 and $1200. They only moved big furniture and some boxes. My bill was $800 OVER the top estimate. I am a single teacher and this was not in my budget and has caused a lot of stress. They were in no hurry to move me and then charged me for their laziness. They completely overcharge.
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J
7 Nov 2023 · MoveAdvisor
1.0 out of 51.0
WORST EXPERIENCE! Paid over $2,700 for Moving Proz to pack and move us from 1,300 to 3,700 sq ft, 2.4 miles away. I supervised them at first. Later, I offered to help them by driving to the final location and unloading my car (they loaded my car with bins, and I figured I’d unload them for them). I also told them I’d buy them lunch, and would return with their food. When I had the food in hand, and told them I was coming back, Mateo Chavez (lead mover) weirdly discouraged me from returning, saying they didn’t need to eat right then and were leaving to come to the house. However, they didn’t arrive for an hour (it’s a 6 minute drive). Perhaps they needed a break, but it was weird they wouldn’t want their lunch as part of that. I now believe they were trying to prevent me from coming back to the initial location, where I’d discover they hadn’t finished the job. When they finally arrived, they unloaded everything. After they got their $2,700+ and left (tipped and with pizza), we discovered several problems, the main one being that they DID NOT ACTUALLY PACK NOR MOVE MANY ITEMS FROM THE INITIAL LOCATION. They actually threw items into piles at the initial location and left them there, after lying to us and dissuading me from returning to the property. They also left their trash/drink bottles everywhere. Given that we had closed and had to be out of that location by midnight, I went to Home Depot to buy boxes and tape (they have the receipt but refuse to reimburse). I also immediately texted Mateo, who claimed they ran out of boxes and were “trying to stay on schedule.” But he never told me these things, never notified me. I immediately called Moving Proz customer service, who was polite but noncommittal. He said that he was very sorry and admitted all wrongdoing, but kept saying he needed to “talk to the manager and would keep [me] posted.” I called three times and at the third conversation he said he was trying to get some movers out that night, to do the job, but couldn’t guarantee it. He wouldn’t discuss any possibility of a refund. After three conversations he said he would call me back ASAP. So I stopped calling. And waited. I finally called back, and got a voicemail saying that customer service is closed. We’ve been defrauded. DO NOT PUT YOURSELF THROUGH THIS! Also: • Destroyed my dresser, said it was my fault. • Broke storage shelf, said it was already broken (nope). • Movers (4) were WAY too young. Two looked to be no more than 16. I caught one of them smoking at my house (hiding around the side of the house). I later found 2 cigarette butts. • They never notified us they were out of boxes. Instead, they just stopped packing and left the initial residences with unpacked items they threw into piles (clean linens on the filthy floor). • My wedding fur was thrown onto the floor in the closet, still on the hanger. • We know they lied about being out of boxes, as I saw stacked flattened boxes inside the truck during unloading. • Unpacking, we discovered over 50% of boxes were only 2/3 full. They didn’t fill the boxes *we paid for*. • There was never a maximum number of boxes quoted. • They lied, said that everything was off the patios from the first location (I have texts). • Movers told customer service we had “gone over inventory” but this is not reflected on the quote/contract. In fact, the quote showed us paying for 40 boxes, plus 3 wardrobe boxes, but they only packed 30 boxes. This is UNDER inventory. • One of the “wardrobe boxes” ($16.99), which costs 5x a normal box, wasn’t a wardrobe box– it was a box they stuffed hanging clothes in, wrinkling everything. • Several hanging clothes were left in the closet, yet one of the wardrobe boxes was packed less than 50% full. • Getting them to reassemble beds was impossible. One bed isn’t assembled and we have to hire someone. • Several items from inventory list were not moved (two chairs, dog house, etc). This is not “going over inventory." • Never got an itemized receipt. Receipt only shows the total. • Customer service admitted mistakes, then ghosted us.
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