20 May 2020 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THIS COMPANY unless you want to be without your stuff for a week and have LITTLE TO NO communication with ANYONE. The ONLY reason this review has one star is because of Jess, the customer service representative who helped me on the phone finally. To start, I was told a final price in which I gave a deposit for. When the movers came, they told me there was a Long Carry Fee of $100 if they had to move my things over 75 feet. When I gave three options for where the truck could go, they claimed it was unsafe for them and they could only park the truck in one specific spot in the parking lot. This was never disclosed to me, and the movers demanded cash. They refused to move my things until that $100 was noted and given. I called my moving agent to ensure this was policy, as it was never explained to me before. When finalizing paperwork with the movers, they proceeded to verbally attack me, demanding to know why I called their boss. They started yelling at me and then yelling at each other. They rudely left my apartment, leaving remnants of their tools, tape, wrappings, and tarps. They picked up my stuff on Thursday. The movers later called me and ensured me they were coming Saturday between 1-3. I didn’t hear from ANYONE for 2 DAYS after leaving many messages and trying to reach out. Finally, I spoke to Jess. Jess ensured me the movers would be here by Wednesday (almost a week after pick up). It is now Wednesday, 1:30 PM, and I have absolutely NO update on where my things are, when they are coming, or who they are with. Luckily, Jess is very nice and is helping me the best she can. However, this is absolutely ridiculous. You give these people $1700 to be at their mercy, they have all of your stuff. It is filled with empty promises and little to no communication. I am incredibly frustrated and I have no clothes and no furniture. It’s been almost a week. When I originally planned for this move to Nashville from Pittsburgh, I was told “Oh that should be a quick move!” “It would be Monday at the absolute latest!” Well, it’s been almost a week, and I am no closer to figuring out where my stuff is. PROCEED WITH EXTREME CAUTION.
Read more