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Recent reviews

D
28 Jan 2019 · MoveAdvisor
1.0 out of 51.0
My move was in July 2016. I have to say that my initial contacts with them were positive and I thought the quote was reasonable. They also assured me that my things would be delivered within a workable window for me, giving me time to make the drive from Denver to Austin, close on my house and be ready. It all went very wrong and nothing they promised panned out. I began to get concerned when it took me forever to even get in touch with them. When I finally did, they told me that they did not have drivers and that my things were still in Denver! Weeks later, after being in my home with no furniture, sleeping on a borrowed blow up mattress, they finally said they had drivers. When my things got here there were only 3 guys to carry in my entire house of belongings. My table and chairs from the '50s that had belonged to my mother were damaged, and many things were broken. It is like all of my things had been kicked and thrown around multiple times. I found out that two of the guys had picked up the job on Craigslist that day! I was furious and it was just the last straw with this company. In addition, they charged me $4,000 more than the original quote of $3968 to total almost $8,000. I had to pay it before they would deliver my things. I was so emotionally stressed out over the entire move that I just decided to be done with it. I really feel like they took advantage of me and held my belongings hostage to get more money.
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J
25 Apr 2016 · MoveAdvisor
1.0 out of 51.0
Our move was August 2015. Our first few contacts with the company went very well-then it went down hill fast. The day they arrived -late-there were 3 guys there that didn't speak English. They had about 5 boxes to pack for us-they knew this before hand-and they just threw all my stuff in the boxes and taped them. They loaded the truck with boxes upside down, sideways, and every which way. They bullied me into signing the contract where I didn't want to. They would not let me claim full value for my things. They told me it was going to cost thousands of more dollars and then left. The day we got our delivery -30 days later-they said if I didn't have the rest of the money in a POST OFFICE money order that they would not deliver my things. I did not like being threatened. My washing machine looked like it was dropped on its top from about 20 feet up, boxes were crushed, every single piece of furniture was damaged most was severely damaged where I can't even use it anymore. They did not set up beds like we paid them to. My husband and I had to help them because there weren't enough movers to get it done. I had a power washer, lawn tools, and jewelry STOLEN. Then At the end we learned that the two guys unloading the truck found the job for the day off of Craigslist! Are you kidding me!! Now they know where I live and what I have in my house! I've never owned a gun but since I do not feel safe in my house and cannot sleep at night for fear they will come back I had to buy one. We have been round and round trying to get claims paid. CSI just called me in FEBRUARY to let me know they were working on October claims and they would get to our November claim in March-the next thing we know we get this email from Lupe stating they went out of business in January-really! Now what??
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L
4 Feb 2016 · MoveAdvisor
1.0 out of 51.0
Do not, I repeat, do not use these guys. They are dishonest and shady. They kept quoting us different prices. I finally told Todd the salesman the exact amt of boxes we would have. The loaders came and loaded everything into the Semi and then said we owed more money!! He said the salesman got it wrong!!WE were forced to pay the driver more money. After 25 days they finally got to AZ. Our antique furniture had huge scratches in it. The legs were broken off. There was a huge hole in our Entertainment center. Most of the boxes were crushed. My dishes, crystal and a ton of other stuff was totally destroyed. We had 20 missing boxes. I had clothes, my husbands war medals, kitchen appliances, tools, jewelry and a ton of other things stolen. We filed a complaint with CSI and NMS decided to settle for $57.00!! These people have no shame. I have now applied for arbitration through 'American Moving and Storage Assoc. This business should be fined and jailed for the way they treat their customers.
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P
13 Jan 2016 · MoveAdvisor
1.0 out of 51.0
I feel it my obligation to write this review. These movers are outlandishly dishonest in the claims they make for the following reasons: They did not arrive on time. They did not have enough men to handle the job. I personally and friends had to help them load and unload the truck. They left my piano and other furniture behind. They signed an agreement saying they would bring it within a week. They never did. I had to hire another mover to bring the left behind furniture. They did not set up all the beds as agreed. I continue to find items with dents and chips in them. I would never allow them to come close to any of my belongings again. I turned in a claim after weeks of phone calls trying to get things resolved. The claim was sent back to me after 4 months to say they could not process it.
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P
13 Oct 2015 · MoveAdvisor
1.0 out of 51.0
Our horror story is in an August 6 posting. I can now add that National Moving Systems does not pay customers for damaged and lost? goods. We submitted a claim to them and have never had any communication from them about our claim. I suggest that other unhappy customers contact the Attorney General's office in state that shipped your goods. Maybe there will be a tipping point where someone there will take action if enough people file complaints. I started a file with AG in Colorado.
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