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Recent reviews

J
3 Jul 2025 · MoveAdvisor
1.0 out of 51.0
This is a moving broker, so they find someone to move you, they don't do it themselves. The movers they recommended hardly spoke English and they sent only 2 guys for a 2k sqft house. After half a day, they filled up their truck and had to come back out the next day. Come to find out they unloaded this truck and put everything into a storage unit. We specifically asked if they were going to do this and we were told no. After almost another half day with again only 2 guys, we were told we needed to pay more. They had at least half of our stuff, what were we going to do?? Nationwide said we should pay them and we'll deal with it after delivery. Fast forward over 2 weeks and many missed dates they arrive and yet again, 2 guys to unload everything. We ended up helping them do some of the unloading as it was taking so long. Great deal for paying almost double, but it gets better! We found that the majority of our furniture was damaged, along with many other things such as electronics. After dealing with Nationwide for about 2 months after the move, we stopped as it was clear they didn't care and the moving company essentially disappeared. I called lawyers, but because of the different states, it was going to be difficult to start a lawsuit. This company is easily the worst I've ever experienced. I hope people will read reviews and don't use this company. They should be shut down and forced to pay back everyone they've screwed over.
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L
5 Sep 2023 · MoveAdvisor
1.0 out of 51.0
I had just retired last June and called to get an estimate to move from Texas to Ohio. I let them know upfront that I had not reached a final decision. I was told that I would need to actually hire them and pay the deposit to find out what the cost would be. If I decided to stay in Texas, I wouldn’t have a problem getting a refund, since they only service moves changing states. I paid the $840 deposit, trusting what Alan said. Three days later, I decided to cancel the service and get a refund since I was leaning towards remaining in Texas. I called and then sent an email to their support team as directed. Instead of giving me my money back, I was sent an email to contact them about their “Floating Reservation Program”. They then put my account on hold. After researching all options in Ohio and a few other states, a door opened for me to move to a different city in Texas. I called to cancel their service a second time and get a refund. I sent another email to the support team. They said they received my email and would get back with me. I waited a week and heard nothing. I sent another email. No response. I called and waited several minutes and finally gave up. I gave this company $840 for them to do nothing. I am retired and on a limited income and feel like I have been totally taken advantage of. I feel completely foolish for giving this company my trust and time.
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M
10 Aug 2023 · MoveAdvisor
1.0 out of 51.0
I was looking to move items from the sale of our Arizona home to our home in Iowa. I was trying to save money. I thought I had found just what I wanted when I talked to Nationwide. Nationwide asked about what items I would be having moved. I sent photos of all the items and a complete list of everything that was to be moved. Nationwide assessed what the cost would be and I signed a contract that would guarantee the price with no "up charges". I was unaware that Nationwide was only a "Broker" and hired other companies to actually do the move when I contacted them. Nationwide did explain this to me, but since I hadn't moved cross country before, I didn't realize the mistake I was making. The first moving company showed up on the designated moving day. A member of the crew walked around checking the items to be moved and taking photos. He soon informed me that he would need to charge me a significant amount over what I had contracted (remember the "no up charges" in the contract). To Nationwide's credit, when I contacted their customer service, I was told to tell the moving company "No" and they would find another company to complete the move. The second company, named Figueroa, arrived a couple of weeks later. The man who appeared to be in charge of the crew and two other fellows loaded our belongings in their truck. I asked the driver approximately how long it would be before our belongings would arrive at our home in Iowa...he said, "7 to 10 days". Not that I didn't trust the movers, but I placed air tags in several of our totes when I packed so I could see how close to delivery we were. I kept the "7 to 10 days" schedule In my mind. After a few days, I checked the location of the air tags...they were in Mesa, Arizona approximately 5 miles from the home where they were picked up. Now you may be asking yourself, "What does this have to do with Nationwide?" Let me tell you...since our belongings were supposedly going to be delivered in "7 to 10 days", and they were still in Mesa, I called Nationwide. Nationwide told me that "That's completely normal. Your belongings are in a HUB and when one or two other jobs are combined with it, the moving company (Figueroa) would bring all of the items together to their destinations." I believed this assertion and patiently waited to see progress of our possessions from Arizona to Iowa. After a week, I again checked the location of my air tags...they were in Los Angeles, CALIFORNIA. Again, I called Nationwide and wondered why our belongings were significantly farther from Iowa than when they were picked up. Nationwide told me that our possessions were taken to a LARGER HUB. I patiently waited another few weeks and then I called Nationwide again. I was told that Figueroa was having difficulties finding a driver to bring our belongings to Iowa. In the meantime, I had the phone number from the driver Figueroa had employed for the move. He told me that Figueroa wouldn't pay him, so he left our possessions in Los Angeles (I knew where the items were...air tags). He placed our belongings in a storage unit...a Public Storage facility. While Nationwide was trying to solve the problem with Figueroa, I had to pay $250 for three months for our possessions to be stored in Los Angeles. I didn't want to see them on "Storage Wars". Figueroa soon was out of the picture because they went out of business...go figure. Nationwide sent a letter to me and approximately 30 other people that were in the same situation saying, "that since they didn't know where our belongings were, that we would have to find someone on our own to pick up and deliver our possessions." I quickly informed Nationwide that I knew exactly where our possessions were, and I expected them to complete our contract. Nationwide said they would attempt to find another mover to pick up and deliver our possessions. Nationwide then informed me that they could not find anyone that would perform the move and they reimbursed me 1/3 of the contracted amount. The reason it was 1/3 of the contract is...When you sign the contract you pay 1/3 of the cost to Nationwide. You pay 1/3 of the cost to the mover at pick up and 1/3 of the cost to the mover at delivery. So I had only paid 1/3 of the money to Nationwide and 1/3 to Figueroa. I got nothing from Figueroa. I ended up hiring a reputable moving company from our hometown in Cedar Rapids, Iowa, Two Men and a Truck, and they drove to Los Angeles, picked up our belongings, and delivered them within a week. It was very expensive, but worth every penny to get our possessions where they belonged. Bottom line: DO NOT USE NATIONWIDE...DO NOT USE A BROKER, PERIOD. PAY THE MONEY TO HAVE A REPUTABLE MOVING COMPANY MOVE YOUR POSSESSIONS. THE BROKER REALLY DOESN'T KNOW THE MOVERS THEY ARE USING! NATIONWIDE DIDN'T. ALWAYS USE AIR TAGS SO YOU KNOW WHERE YOUR BELONGINGS ARE! IF I HADN'T USED THE AIR TAGS, I WOULD NEVER HAVE GOTTEN OUR POSSESSIONS BACK!
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A
8 Aug 2023 · MoveAdvisor
1.0 out of 51.0
Absolutely worst decision to hire this company for my move. Wish I read the reviews before hiring. They were extremely on top of everything up until the days leading up to my pick up date. After the movers came they expressed payment policies that were not in explained prior. They then explained the delivery process to me and told me dates they suggest I put for the delivery dates. I spoke to multiple people at nation wide to get updates on our delivery dates, and I would get the run around every phone call. I finally spoke to someone without was helpful and gave us an update in a timely manner. However the contracted movers haven’t been communicating well. I called back and spoke to Klya. Whatever you do DO NOT work with Kyla. She was extremely unprofessional, she spread misinformation, was argumentative, and honestly was the worst person I’ve had to interact with in this whole company. Nationwide has a FEW good employees but from my experience, they are not worth the headache they serve. Hiring movers should make the moving process easier but renting a crusty dusty uhaul to drive cross country would have been better than this nightmare.
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J
6 Aug 2023 · MoveAdvisor
1.0 out of 51.0
Missouri to Alaska relocation for work 6/29/23. The day of the move the price more than doubled from what they ‘helped’ us estimate what the move would cost. They subcontracted the move, and we weren’t aware of that company until 2 men who barely spoke English showed up in aUHaul truck. They rushed me into signing a contract and paying. We’ve now been notified a stolen Penske rental truck was impounded by US Customs with our belongings in Montana. No one at either company or the Penske office will speak with us. We have no belongings and have paid them almost $12,000. If I could have given a 0 star rating, I would. Please DO NOT USE NATIONWIDE MOVING AND STORAGE!!!
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