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Recent reviews

J
11 Mar 2024 · MoveAdvisor
2.0 out of 52.0
Moved from Orlando to Boston(2locations) and paid for “white glove” service. Total move over 9k. The team packing in Orlando was wonderful. The experience in Boston was problematic. Only one mover showed up to unload. With flights of stairs, heavy furniture-we had to step in and assist with several items. This is NOT what we paid for. At the second stop the person receiving had a disability and they could not assist. I spent the afternoon on the phone trying to get additional support. After several calls and texts a second person was added to 2nd location. I reached out for service recovery, was passed along to several people and was offered $150 weeks after the move. I felt that this was insulting and they would not escalate. I would not recommend this mover based on my experience.
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M
12 Feb 2022 · MoveAdvisor
1.0 out of 51.0
Moved from Pittsburgh to San Antonio. Packers marked boxes incorrectly so we weren't sure which boxes arrived and which didn't until we opened every single thing. EVERY SINGLE PIECE of furniture was either broken, damaged or badly scraped/scuffed. Lamps broken, piano damaged, boxes missing, artwork damaged. The office was pleasant enough to work with, but the actual move — the reason why you've hired them — is AWFUL! They have inspired me to NEVER hire a moving company again. If I wanted every thing I own to be damaged in a move, I could have done it myself without this hassle.
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A
26 Nov 2021 · MoveAdvisor
1.0 out of 51.0
There were three movers at my house for three days. I have only unpacked about a third so far but I have found a bent 23-year old photo, a broken 46-year old figurine, and most of my boxes were not labeled by room or at all, which makes it very hard to find and unpack my belongings. One of the movers left a cardboard box of used kleenexes, they threw their tape roll garbage IN with my belongings and left candy wrappers all over my house. They were the worst movers I have ever had and my husband was military so we have moved many times. When I offered to buy pizza for lunch they said they did not want pizza so I gave them money to get lunch and they kept the change. The next day my husband gave him lunch and they returned part of the change but pocketed $20. The worst parts: boxes not labeled, glass packed unprotected in a box with free-weights, and computers not packed with their cords and monitors and not labeled so I have one monitor but no computer/keyboard/mouse/cords and one computer without monitor/keyboard/mouse/cords. Who packs like that? Cleary they did not care about their job. Three guys out of Wichita, big big thumbs down. Shame on them.
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R
17 Dec 2020 · MoveAdvisor
1.0 out of 51.0
This was he worst moving experience we have ever had. They lied, broke items, destroyed landscaping, and their services were horrible. It took months to resolve the claims. The lied upfront(Christian,salesman) about the scheduling. Did not follow through as indicated - had to initiate. Over charged.
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M
5 May 2017 · MoveAdvisor
1.0 out of 51.0
New World Van Lines stole $8000 worth of expensive silverware. I filed a claim for the missing silverware, but they simply refused to pay. I ended up having to file a police report for the stolen property. I am currently working with my insurance company to try to recoup some of the money. Here's my advice. New World Van Lines will likely ask you to sign a form listing high value items 5 minutes before they leave with a fully loaded truck. Take time in advance to list everything in full detail. Don't just write "silverware". Write "12 place settings of Towle Old Master Sterling Silver". Then, when they steal it, get a good lawyer. New World was also extremely expensive, but I had to go with them because they were the movers chosen by my relo company.
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