9 Aug 2026 · MoveAdvisor
1.0 out of 51.0
I was told multiple times, verbally and in writing, that my items would be delivered within 5-6 days from pickup. They were nearly 4 weeks late, multiple delivery dates passed, many items arrived damaged, boxes crushed, and missing furniture. Jennifer, the logistics person, would ignore my calls, tell me delivery dates that had already passed, change delivery dates, and refused to tell me whether my items were in storage or in transit. The mover (one guy) they hired locally was the slowest person ever. My boxes arrived crushed, re-wrapped, covered in boot prints, and a bookshelf is missing. They disassembled the beds and put all the screws into a general holder, and then did NOT reassemble the beds per contract. They increased the price at pickup AFTER they loaded the truck, asked me to sign AFTER loading the truck (both violations), and only then said they weren't going directly to my new state but to a hub - and still insisted it would arrive in 6 days (it did not). The owners and managers refused to call me, refused to address the situation, and then argued against giving a discount EVEN THOUGH THEY WERE LATE, and this was all before I found many items broken and crushed. I now have to file multiple claims with their insurance, multiple violations with State and Fed transportation boards. Entirely unprofessional, misrepresented multiple things, and damaged my items. Do not use them.
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