4 Oct 2024 · MoveAdvisor
1.0 out of 51.0
I wish I could give NorthStar Moving zero stars. My recent move with them turned into an absolute nightmare. Not only were they careless and disorganized, but they stole one of my boxes containing high-end items worth thousands of dollars. The box included luxury clothing, electronics, and irreplaceable personal items—things I had collected over years.
From the start, their lack of professionalism was clear. They didn’t bother counting my boxes, which should have been a basic step for any moving company. As someone moving into a high-rise, I trusted them to handle the process and assumed they'd be accountable for my belongings. Unfortunately, that trust was completely misplaced.
In hindsight, I should have checked the truck thoroughly before they left, but it’s clear now that NorthStar Moving took advantage of the situation. A moving company should ensure the safe transport of your belongings—not become the reason they go missing. What’s worse is that when I contacted them to address the issue, they offered no help or resolution. They brushed me off as if my missing items were no big deal. It’s infuriating to experience such blatant disregard for my concerns and for my property.
This company’s actions are not just unprofessional—they're criminal. Their lack of accountability and care shows they’re not interested in customer satisfaction, only in taking your money and, in my case, your possessions too.
If you're considering using NorthStar Moving, think again. They’re unreliable at best and thieves at worst. Don’t let what happened to me happen to you. Stay far away from this company if you value your possessions and your peace of mind.
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