4 Nov 2024 · MoveAdvisor
1.0 out of 51.0
Estimate from Safe Ship was $9,000. had to move out of our 3 bedroom house, 1,200sq, and put our belongings into a10x10 storage unit. The quote was for our 3 bedroom house. We got rid of most of our belongings due to cost to move them.
Oasis showed up loaded our belongings and said it would be $5,000 since we had a bigger storage unit then quoted. They refused to leave unless we paid. we moved from WA to FL. Oasis showed up in Florida, did not stack the garage how I instructed, I work remote and needed to get numerous work things done. I could not babysit as they unloaded.
They put books on top of fragile. All boxes clearly marked. They lost many of our items. I contacted once I was able to dig thru re- organize and see what was missing. We had 3 sets of golf clubs mine, the women's golf clubs are missing. We had a HUGE ski bag on wheels for air travel, 3 sets of adult ski's in it, MIA, it also has our name and email on it with a personal tag and Alaska Airlines tag on it; several boxes missing- with photos, cookbooks, spices, Halloween, decorations, a small jewelry box with 2 watches and 3 necklaces and costume jewelry in it. I took with me my good stuff. Found out one watch missing is now a collector item I had no clue, first watch my husband gave me gone, bathroom items, women's clothing, 3'vase in a box all by itself wrapped in green wrap, bubble wrap and a mickey blanket and box stuffed with bubble wrap to prevent wiggle, and I am sure other little things in boxes I will discover missing, a huge military bag with genealogy and military records in it. We also had a little damage we did pack all of our stuff and wrapped it ourselves when furniture arrived it looked like what we wrapped had been cut at the bottom it was not torn. They also charged us over $400 for supplies, all they did was wrapped our things with mover blankets, they even commented how well we packed. I had no choice but to pay.
When I contacted Oasis about all the missing items the owner yelled at me for waiting 3 days to call. He asked why did I not call the day of delivery, I told him I was working from home, I started going thru things as I had time that day, and I had to clean up the mess his delivery guys left.
I got numerous calls from a lady in the office, she said we think we found your items. that went on for several weeks, nothing showing up, and then the calls stopped and she would not take my calls, since nothing showed up, I am guessing she lied to get me to not complain.
I did get a call from a lady next town over saying she had an item of ours. I went thru what was missing. She had our military bag and said that Oasis told her to throw it away we probably made a claim and was paid. We did get it, but they told her to THROW IT AWAY! It was too big for me to pack in my car and drive across country, car was packed as it was and 2 cats.
We did make a claim, and it was denied due to Oasis "no response" Same with BBB they did a "no response" this is how they keep operating just ignore it and they can stay in business. This needs to stop I want my items, or the money to repurchase what they took. Beyond angry. They know how to play the game, make more money than what is quoted and refuse to leave unless paid.
I think the moving companies for each truck load, in order of loading, should have to supply a list of towns/cities they stop at giving it to each house on the truck. Just in case items are missing, then homeowners could at least have more info when contacting the company, since the owner has no clue where his truck drove across country, or so he says. That would at least give you an idea of where to start looking if items are missing.
They deserve -stars, seriously this should be an option.
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