7 Sep 2022 · RemovalReviews
5.0 out of 55.0
A fantastic moving experience. After another moving company cancelled on us at the last minute, we re-booked for a slightly later date with Bristol Van Removals. I have nothing but positive words, and this was by far the most pleasant, calm and stress-free move I have ever had.
The difference between this company and others we had dealt with previously were clear. Bristol Van Removals were professional and organised from the very beginning - responsive emails, transparent quoting systems, and friendly throughout.
Move day went without a hitch. Both properties had 'quirks' to them making access trickier than normal, but what stood out was: (1) the team had done research in advance, and knew the idiosyncrasies of the streets, for experience and maps, (2) They did not once mention any trickiness of the streets, or concerns about not getting access (which has happened with various movers in the past, and can be a stressor on the day!) (3) They had amazing skill at parking up and loading in. A neighbour commented that they had never seen a more effective van parking job on our small street!
The movers - Max, Jamie and Jarek - couldn't have been nicer. They confirmed everything that needed to be done, and got to work. They were polite, professional and friendly... and amazingly fast. They were conscious of other people on the street (making sure that they were parked to allow access for others) and were thoroughly lovely people. They clearly enjoy what they do and have exceptional customer service skills.
5* all around. Thank you for saving us, but even more so for making moving day - for once - a calm experience!
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