27 Sep 2021 · MoveAdvisor
1.0 out of 51.0
Do not Use Plycon for Shipping!
We recently purchased two handcrafted wooden Windsor chairs with a two tone distressed milk paint finish ($1,400 each) from a craftsman in New York State and had them shipped by Plycon to our home in Northern California. We paid a fee of $770 for the shipment including insurance and white glove delivery service, which includes unpacking the items from their shipping containers, placing the items in the home, and removing all packing materials. At delivery, we were informed that one of the chairs was broken (seat split). The other was ok, but we refused delivery since they were a matching set of chairs.
Dealing with Plycon on this issue was a disaster from start to finish! Throughout the process, communication with Plycon was totally erratic, unreturned phone calls, no communication of delivery schedule, missed appointments etc. We were yelled at and lied to on multiple occasions when we questioned their behavior.
Plycon insisted on taking care of the furniture repairs themselves rather using a professional restorer or the original chair maker, or filing an insurance claim for a new chair. The repairs were totally butchered and unprofessional. The two tone colors of the milk paint finish had not been matched and the distressed look was completed with what appeared to be silver spray paint. In fact, the spray paint also left drips on the seat and covered a few of the undamaged spindles in addition to patches on the seat.
The redelivery of the chairs after repairs was particularly unprofessional. No photos of the restoration work were provided prior to redelivery as promised. We were not notified of the redelivery schedule. Instead they dropped off the crated chairs on our front doorstep when we were not home. They did not unpack the chairs for us so the we could examine and accept the repairs, and they did not remove the shipping materials (white glove service).
Plycon later emailed a copy of the bill of lading that had a signature forged on the “accepted by” line. We found this BOL to be fraudulent and an unconscionable business practice. What they were in effect doing was stating that we had accepted the white glove delivery, and had approved the repaired condition of the delivered goods. Those facts were clearly untrue. At this point rather than continuing to deal with the shipper, we decided to cut our losses and make the repairs through a local furniture restorer a a cost of $500.
As a final note, a Plycon agent suggested that I contact Bill Morgan director of operations in their NY office, but Mr. Morgan had no interest in working with us. After multiple attempts to contact him and leaving two detailed voicemail messages, we have not received any return calls.
In retrospect, we should have read the many reviews of Plycon on the internet before we shipped with them. We advise any potential users of Plycon’s shipping services to read the numerous negative reviews first. Most of the reviewers have had similarly bad experiences with this company. From our standpoint, Plycon has a totally unconscionable business ethic. We will never use them again and advise everyone to avoid them at all costs.
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