18 Aug 2022 · RemovalReviews
3.0 out of 53.0
I approached 'Porters of Woking' after a referral, Sandy was friendly enough and gave me a competitive quote and they could do the house move at short notice, so I was very grateful of that. 3 gents arrived promptly, very friendly, extremely hard working and professional. They got my boxes packed up very well and quickly. So far so good!
There was a delay in getting the keys for my new house, and at 4pm Sandy and the owner started calling me every 10 minutes threatening to return my belongings to my old house. At 4.15pm I was told there will be charge for the team to stay late, so I paid the additional charge of £720, this turned out to be an additional £720 for 45 minutes! The calls from Sandy and the owner didn't stop, the threats of leaving with my belongings didn't stop, by phone call and by Whatsapp. At 5pm I got my keys just as Sandy was telling me the team were leaving. I had to beg them to stay and unpack my boxes from the lorry. I was told by the owner 'We are not a charity, we are a business'. The customer service I received was shockingly bad and so un-necessary, and it's a shame because they give Porters a bad reputation, but the guys doing all the hard work were excellent.
House moving is stressful enough without this kind of appalling treatment.
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