16 Mar 2021 · MoveAdvisor
1.0 out of 51.0
Premier Chicago Movers arrived at our destination with no personnel other than the driver to offload the entire delivery truck, and the expectation that the client would assist with unloading. When we informed them that this would not be the case, as we had paid for a “full professional service move,” they proceeded to locate and provide an individual hired from Craigslist to complete the unloading process. The driver of the truck additionally demanded that we pay the hired Craigslist worker with cash, which we refused to do as we had already paid for moving services. During the unloading process, the movers damaged multiple household goods, and we further observed them trying to inconspicuously “hide” the items they had broken from us. This process took an exorbitant amount of time, due to only having two individuals to move an entire household, and we eventually dismissed them prior to them finishing the job, as the situation became increasingly tense with their lack of professionalism and overall questionable conduct. Not only did we spend a significant amount of time completing services that we had paid for, but the entire experience was unpleasant and unprofessional and in no way represents acceptable business practices or an acceptable level of customer care. We are still in the process of negotiating with the company’s claims department regarding our damaged items; for reference, our move was completed in July 2020.
I have sent numerous emails and left many voicemails, all for not, shai has ghosted me for 6 months now.
disclaimer; i had to select a min of 1 star, i didn't want to
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