30 Aug 2018 · MoveAdvisor
1.0 out of 51.0
I am posting my review again. I have posted three reviews but they keep taking them down. I guess they don’t like people telling the truth about their experience with the moving company. I have tried numerous times to contact them, but they won’t return calls. I did send a memorandum to “12OnYourSide”, hoping they would investigate and show it on their daily news.
Stay away from this company. I am a retired service member with disabilities and was told by the people on the phone they supported the military and even gave discounts for service members. So I contracted them to move me from Virginia to Alabama. I read the reviews and did not see any negative comments so I went them. Their original estimate was higher than other companies but I was told they came in higher and then dropped the price down. They increased their price by almost 50% when they arrived, and they were not on time. The increased their storage fee over $300 after they had the goods in their possession. They offered me “their” additional insurance incase I wanted it. I asked if I really needed it or did they not take care of goods in their possession. They stated they did and I did not take “their” additional insurance. They were late on delivery – two days late and would not return phone calls. They unloaded and hid damages to 4 boxes, most had been marked “Fragile – China”. The only damages/broken items were from those 4 boxes. The damages came to $234.50 (I paid over $7,000 to be moved) but they came back with only wanting to pay $66.00. The reason was because I didn’t take “their” insurance and they were not liable for the other damages. I filed a complaint with the BBB only to get a response from the company that the damages were done while intransit and they were not responsible. Remember they were contracted to move my boxes from Point A to Point B and be responsible for them. I then filed a lawsuit through the Small Claims Court. I gave the court their address from my contract and they mailed the packet by certified mail just to get it returned stating insufficient address. I searched the internet and found another address on their website. The court mailed the packet to that address just to have it returned again for the same reason. I called them (took over 3 days to reach them – they would not return calls). I got lucky and actually spoke to a person who told me that we would have to have the lawsuit served to them. I paid the Sheriff’s department their fee to serve the lawsuit. They elected to not respond to the Court. The court gave them an extra week to respond and then the lawsuit was sent to the County Judge for a decision. The lawsuit was judged to be in my favor, damages plus court costs. This was mailed to them but again they elected to not respond. I was in Virginia for my granddaughter’s graduation and rode to their office. I met someone outside smoking who identified herself as Melissa, the office manager. She would not let me go in the building stating ongoing construction work. We talked for a few minutes and I asked what bank did the company bank with. She named a bank and when I returned to Alabama, I went back to the Small Claims Court and they sent a Letter of Garnishment to the bank and to PrimeWay Movers, just to have it returned stating they had not accounts with this bank.
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