30 Nov 2022 · MoveAdvisor
1.0 out of 51.0
If you're looking for moving help, look elsewhere. Pro Movers failed me on so many levels. I went with them for a peace of mind (thinking they were a bigger moving company) but ended up with an oversized bill, severe damage to my furniture and house, and zero willingness from the general manager on covering the cost of damages.
They are inaccurate in their initial estimates and criminally raise prices behind your back.
For a 3 days of packing, moving and unpacking, I was quoted costs being UP TO $6,945 ($230 per hour for 4 movers x 8 hours per day x 3 days + $1425 highest packaging materials). Actual cost ended up being $10,000. They added costs around overtime, extra packaging material even though I ordered their top bundle, long driving hours that didn't make sense.
The movers damaged some of my furniture in ways where I can't use them anymore. What's worse is when I filed a claim (which was a purposefully difficult process that required certified mail), I was only offered $175 when they did about $1,500 worth of damage to my furniture and belongings. And the $175 was contingent to not leaving a bad review.
Here's the damage I went through:
-Broke an outdoor couch in half down the middle
-Took my brand new step ladder and left me their old one (who does that?)
-Damaged my front yard walking path by completely chipping a huge stone piece
-Dented my glass coffee table
-Destroyed a lamp
-Broke several glass wares
They can keep their measly offer. I'd rather leave a review so others know to steer clear from this business.
If you care about your belongings and don't want to break your bank for a move, then run far away from Pro Movers.
A message to the business - instead of spending time trying to remove my negative reviews about your, why don't you spend more time giving quality service to your customers. Cannot believe how unprofessional you are and the lengths you'd go to to avoid any accountability.
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