31 Jul 2021 · MoveAdvisor
1.0 out of 51.0
If I could gave zero stars I would. I would NOT recommend this company to family, friends, or even strangers. Please review the Yelp reviews and the BBB reviews, not only the Google and Home Advisor reviews like I did, and make the horrible, horrible, mistake of hiring this company to do a local move (Woodbridge, VA to Stafford, VA) like I did.
Since, this company refuses to be professional and address my grievances privately I have decided to make my grievances public:
I was very disappointed and frustrated with the moving service I received from Quality Service Moving. I was told by sales rep. Christopher Mitcham on numerous occasions during the in-home estimate that the movers would be at my mother's apartment to move her into her new townhouse by 8:30am, June 10, 2021. However, on the day of the move the movers did not arrive until 11:30am. No one contacted me to tell that the movers were running late nor had a prior job. It took ME calling the company TWO times that day before I was given a time frame of 8am to 10am, and even then the movers still did not arrive until over an hour later.
By my THIRD call I was transferred to warehouse dispatch where a young man told me that someone "from the crew" would contact me about their ETA. I did not receive this call until well after 11am and by then I was growing increasingly frustrated due to it being such a late start time (well after the promised 8:30am). Not to mention traffic was starting to increase, and anyone who lives in Northern VA would agree that Thursday afternoon traffic can be brutal.
Again, I was very disappointed and frustrated with the service. Not only did the crew start late, but multiple items were damaged in the move due to water damage ( multiple items being left out on the curb when a storm passed through, after I TOLD the crew a storm was coming) and in the move itself.
Now let me be CLEAR, I do not hold the movers/ the crew that was sent to do the move responsible. They did the best they could given that they were sent on a prior job before my move.
INSTEAD, I hold Mr. Mitcham and Quality Services Moving responsible because:
1. He (Mr. Mitcham) assured me that the movers would start by 8:30am on June 10, 2021.
2. He never told me of the possibility that the crew assigned to my move could have a prior job scheduled; and
3. He nor anyone from the company called me let me know on the day of the move the movers ETA.
I do believe had the crew started at 8:30am like they were supposed to, they would have finished a lot sooner, thus leading me to pay closer to $1860 I was originally quoted and not $2455 (an almost $600 difference). Instead these boys did not finish until almost 9pm at night. And after speaking with Mr. Mitcham's supervisor, VP of sales Mike Sipple, I was told that because the move took so long, it appeared that the crewed moved DOUBLE the weight that was originally estimated by Mr. Mitcham, which is a LIE. If anything the crew moved LESS weight, since prior to the move we moved out over 90 boxes ourselves beforehand.
And so, instead of receiving any sincere apology or compensation, I have received basically radio silence as I wait to hear back from "quality control." It has now been almost two months since the move and my issues with the service I received are STILL unresolved with this company.
Ugh, and they have the nerve to call themselves "Quality" Services Moving...what a joke.
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