14 Jan 2021 · MoveAdvisor
1.0 out of 51.0
On Oct 09/20, we used this company to pickup and store our household goods and I’m submitting this review with the hope it will prevent other people from experiencing the problems we had by using this company. If you are considering using this firm for your next move, I strongly suggest you don’t.
I had used this company on two occasions in the past and under the management of Ozzy, the Calgary facilities manager, I had excellent results, however from the last time I used them until this time, they changed management at this facility.
On this move I had dealings/communications with 3 different people, Zoe (manager), Amy, (sales rep), and Melody, (manager). I also requested to talk with Sam, (facilities manager), who would not return my calls. In all cases I found it impossible to get follow up and was continually lied to about the condition of the storage as well as the actual weight of the shipment.
The most concerning issue was that they attempted to overcharge me by adding 2835lbs of weight on my shipment and storage. Only after I insisted that they reweigh the shipment in my presence did they agree to make the corrections of $1,393.33 to my final invoice.
During the pickup, they ran out of space on the truck and at 7pm Friday night told me that I would need to arrange to have the residual picked up on my own. After I insisted they needed to address this they advised that they had made arrangements with the Calgary team who would contact me to resolve the problem and they promptly left. No one from the Calgary office ever called. Some days later and after I made arrangements to remove the last of the furniture, I called the office to confirm the furniture was in fact there and in proper storage crates and to request an explanation for not taking all the furniture. I was told by Melody the shipment was there and in storage crates, and because she had no record of furniture being left behind, I must be mistaken. She also said she would follow up with the pickup team and advise, but never returned the call. Melody made it clear she was not interested in addressing any of my questions or concerns. After making a number of calls to Zoe, it became clear she had little interest to address any questions/concerns and would never follow up on promises or return calls.
Our furniture was to be in storage for up to 4 months and they had advised and assured me it was in storage crates, however after making a surprise visit to the warehouse 40 plus days after the pickup date the shipment was not in crates and scattered on the warehouse floor. Based on this I had them deliver the shipment to a new storgage space that was not under their control.
As we work through the shipment we have found a number of broken/damaged/missing pieces, and they have not offered support.
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