16 Sep 2026 · RemovalReviews
1.0 out of 51.0
I used this company for an international move (USA to UK, full container load), and from start to finish it was the worst experience I have had with any company.
Extra charges at collection. I was charged roughly £1,000 in additional fees at pickup. One reason given was that a van could not park at the collection address — yet the same size van parked outside without any difficulty when my goods were delivered. Another was that the storage facility had not granted access — yet I hold written and verbal confirmation from the storage manager that access was authorised and they were told to go ahead. I dispute both charges.
They documented our goods as being in good condition. At collection the company sent me an email with photographs showing our belongings in good condition. The boxes were intact and the goods were in good order when they were collected.
The state they arrived in. On delivery, virtually every item was damaged — boxes crushed, furniture broken, and belongings water-damaged and mouldy. The delivery crew themselves told me it was the worst damage they had ever seen. In my view the goods had been thrown into the container rather than packed and stowed with any care.
They changed their account once I claimed. I submitted a fully itemised claim with photographs covering 44 damaged items, totalling around £6,450. Only after I submitted the claim did the company change its account and assert that the goods had already been damaged and mouldy at collection — directly contradicting the email and photographs it had sent me showing them in good condition. The claim was refused, the blame placed entirely on the storage facility, and the company then relied on a "limited liability" clause capping liability at £40 per item — ultimately offering £40 in total for the entire loss.
My advice: get every quote, charge and access arrangement in writing before the day; photograph the condition of everything at both collection and delivery; keep every email they send you; and read the liability terms very carefully — without paying extra you may be capped at £40 per item, which can mean almost nothing when things go wrong. I would strongly advise looking elsewhere.
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