5 Sep 2018 · RemovalReviews
1.0 out of 51.0
"Removals with abuse"
I would stay well clear of this company.
My move was from London to Oxford over three days at the end of June 2018.
The quote of £1,800.00 was competitive because they did not charge VAT. I arranged parking at both ends, and paid half the price (£900.00) by bank transfer. I supplied all the workers with tea and selections of biscuits for the whole operation. The weather was perfect. Dennis and his mate did a great job of packing on the first day. What a pity Dennis
is retiring and arranging for his son to take over the company!
Sam and his mates came on the second day. Things went reasonably well, although some of the men and vans came and went without much of an explanation. But on the the day of the move itself, oh dear! Sam was so abusive and inefficient!
The men had lifted the new blinds right up and they were stuck. I thought they were faulty. When I asked gently "Why do you think I could not let them down?" Sam replied: "Because you are an idiot". I was stunned and did not respond, as I felt stressed and close to tears; I never expected such rudeness from the boss of a company I was paying to help me! I was stuck with Sam, as I
had already paid £900, and most of my belongings were on the van, otherwise I would have sent Sam packing!! He came later to apologise, prompted by one of the men who had witnessed the exchange. A couple of hours later, when Sam decided he had packed everything, he jumped into his van and started driving away. I ran and asked him to go round the house with me. He refused, saying he wanted to get away before lunch. When I went round the house one last time, I discovered that the living room was filthy with squashed snails and damp earth; I cleaned up, then resumed my inspection: my washing machine and drier had been left behind in the utility room. I phoned
Sam but he refused to come back and pick them up. I had to spend most of the afternoon arranging with my estate agents, my buyers, and Sam himself, by phone, a way of retrieving my white goods. Fortunately, I had arranged for my son and his family, at the Oxford end, to supervise moving the contents of the van into my new house.
By the time I had finished negotiations at the London end, let in the new occupants and driven to Oxford, Sam was waiting and demanded the other half of his money. I gave him £500 in cash and arranged for him to bring the white goods to Oxford from London the following week, when my daughter in law gave him the £400 balance in my absence.
I have now finished unpacking and am missing four essential tampered glass shelves for one display cabinet. Did they break them and not tell me? Have they still got them? I have not heard. They did not bother to wrap protection round the leather sofa, and it is badly scratched; the brown stains are hard to take off from the paintwork of my new house! I found grass and small leaves stuck to sheets and towels. One plant pot, one crystal glass arrived broken without anything being mentioned.
I won't bore you with other small details but recommend that you stay well clear of this company.
Read more