18 Mar 2026 · RemovalReviews
1.0 out of 51.0
I am sharing my personal experience with this company so that others can make an informed decision.
What initially looked like a professional service unfortunately turned into a 3-year legal dispute.
Initial contact
• The first contact with the team was friendly.
• The quote appeared reasonably priced for the service expected.
• I was later asked to pay for a “premium insurance” representing 3.5% of the value of the insured goods, supposedly required for certain fragile or valuable items (glass furniture, etc.).
Pickup day
• Some items were properly packed, but others were poorly protected (fabric mattresses, sofa, etc.).
• Despite the initial quote including two vans, all my belongings did not fit and I had to pay for an additional emergency van at the last minute.
• The loading process lasted around 4 hours, during which some furniture remained outside on the pavement in the rain.
Delivery conditions
• After approximately 13 hours of driving in bad weather conditions, and with very little rest, the manager insisted that I accept delivery late at night in the rain.
• I explained that I was not in a condition to receive the delivery until the following morning, which led to an argument because it was “peak season” and productivity was required.
Upon delivery the following morning
• I discovered several damages and stains on multiple pieces of furniture and immediately opened a claim.
Communication difficulties
• Communication with the manager was very difficult due to extremely limited English, which made resolving the issue more complicated.
Claim process
• After several weeks without updates, I followed up.
• I was told there was an issue with my claim, but no clear explanation was provided.
• At one point, the manager even stated that the police might need to be involved because “I was a crime”, which was very confusing.
Further investigation
Because the situation could not be resolved amicably, I conducted my own checks and discovered that:
• The insurance policies referenced in the contract appeared to have been cancelled approximately two years before my move.
Legal proceedings
As a result, I initiated legal proceedings.
• The case required three court hearings, two of which were postponed at the last minute due to the defendant not attending for medical reasons.
• The court ultimately ruled in my favor.
During the proceedings, the defendant’s behavior towards the court was, in my view, very inappropriate, including accusations directed at the judge.
After the judgment
• The defendant attempted to appeal the decision, but the appeal was rejected.
• When it came to paying the compensation, he stated that paying the full amount immediately could put the company at risk financially and proposed a 20-month payment plan, which I declined.
Apart from the first payment, payments were generally not made unless the court was copied in communications.
I eventually had to involve bailiffs to enforce the judgment, which finally allowed me to recover the money owed.
Overall
• The entire process lasted around three years.
• Even after the case was resolved, the tone of some communications remained very hostile.
If the company disputes this review, I have documentation supporting the events described above.
I strongly encourage anyone considering using this company to carefully review all terms and protections before proceeding.
Transparency note:
This review reflects my personal experience and is based on documented events, including written communications and court decisions. I am able to provide supporting documentation if required.
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