2 Sep 2022 · MoveAdvisor
1.0 out of 51.0
DO NOT use this company.
I got completely taken for $4,800.
Quoted me $21,600 on the very fist quote. Every step after added new fees and new costs. This ended up costing me $26,400.
Let's start with the fact that they subcontract a lot of work, so my move involved Riverbend, Great Canadian Van Lines and also Provincial Movers.
They tried to up the fuel surcharge by 7% after they quoted me but before the move. I could have cancelled the move but would have lost by $2000 deposit and likely would have had to move the closing date of my house.
They came at me with fee after fee. They told me I needed a shuttle service because they could not fit their truck on my street. That was baffling as I lived on a normal everyday street, built in 2001, house was built in 2003, and yet I needed to pay $1365 for them to shuttle my stuff with a smaller truck. They didn't tell me about this fee until after they moved me.
Similarly, they added a "decking fee" for exercise equipment that they knew was in the inventory they made me fill out and yet only told me about the decking fee after the move.
READ all of their conditions carefully. You may want to hire a lawyer to explain it all. But, maybe, just don’t deal with any of these companies and find someone you can trust.
They will hold your stuff hostage until you pay their inflated bill. Don’t believe me, have them send their "Moving Process" conditions to you.
Then, after the move, I had to file a claim for them to fix a hole they made in the wall of my new house. They smashed a headboard into the drywall. When making the claim, I get quoted policy after policy. In the end, they offer $150 to fix the hole. $150 won't come close to covering it.
They smashed a mirror that they packed. They offered me $200 to replace it. Baffling. Tell me, where do thing I can find a custom made mirror that matches the furniture it was made for, for $200.
The theme was, very much, we are doing this their way, and you will pay what we tell you or you won’t get your stuff.
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