5 Oct 2018 · MoveAdvisor
1.0 out of 51.0
**BEWARE** I scheduled a move with RMC movers last week as the closing on our house was moved up and we had only a few days to move out. I had heard many horror stories involving moving companies but against their better advice I hired RMC due to their great reviews. That was the worst decision I could have made throughout this whole process.
1. After a great conversation with Carol in the office, I was assured she would be sending experienced movers with over 11 years of experience after reading another review mentioning inexperienced movers. The contract stated that they would be supplying 3 movers and they brought 4 movers instead but the team leader (Lamar) was very clearly the only experienced mover on this job. One mover stated that he had never even worked on a moving job before so the team leader was training him which slowed down the process and cost me more $$. The 2 other movers also did not seem experienced as the team leader kept yelling at them for wrapping furniture incorrectly which again ended up costing me more time and MORE $$ in redo work. The team leader mentioned that he had to bring a Uhaul truck since his other crew had the company truck on another job, I can only believe that this is the experienced crew that I was promised. If I knew I would not be getting the experienced crew, I would have NEVER chosen this company.
2. Inexperienced movers also led to broken furniture. Even more than the broken furniture was the general apathy towards my broken furniture. At one point, I noticed that the team leader had taken out glue and tried to glue a leg back to the dining room table without even consulting with me first!! When I asked what he was doing, I was told that the leg had came apart as if it was simply unscrewed but upon further inspection it was very clearly broken by his guys. He jokingly mentioned that he was not going to say anything to me at first and hoped that I would not notice. How would I not notice MY broken table?!?! He kept mentioning that it’s not that bad and no one is going to look under the table to notice a broken table leg. He assured me that I would not even notice after it was glued back together. From the picture attached, anyone would be able to notice this broken table leg. I was originally told that the furniture would be disassembled and then individually wrapped which would have made it easier and safer to transport this table. The team leader opted to not disassemble and advised me to spend an extra $40 on boxes to help keep the furniture safe which still lead to broken pieces. He kept mentioning that it is not that big of a deal and I did not buy the full coverage insurance (which costs an extra $300 dollars by the way). That is an absurd amount for insurance, I would rather have used that $300 towards buying a brand new table than towards insurance which is what I’m going to do anyways without having to go through the hassle of insurance. In addition to the broken table leg, the glass from our china cabinet was also broken but he offered $60 off of the cost to replace the broken glass. They also unscrewed the door of the dining room cabinet and then lost the screws. The team leader told me I can replace the screws and screw it back on myself.. isn’t that what I am paying you for! I am not naive enough to believe that during a move nothing will end up scratched or possibly even broken but customers are spending their hard earned money for EXPERIENCED movers to treat their belongings with care. At the whopping cost of $160 PER HOUR (way more than some other moving companies), I deserve experienced guys or I could have just hired several inexperienced guys myself to do the job for less than half of what I paid.
3. We requested one living room set, a dining set, 3 dressers, a table, 2 refrigerators, washer/dryer and absolutely NO boxes to be moved 8 minutes down the road. I was told this would not take long but this job took 6 HOURS AND cost ALMOST $1000 ($960 to be exact) which is absolutely egregious!! It took these guys over 4 hours just to wrap the furniture (again the team leader was the only experienced one and was wrapping very efficiently with nothing broken). It took the other 2 guys over an hour to do a shoddy job at wrapping just the dining room cabinet which still ended up broken.
Basically inexperience lead to a higher cost and broken furniture. We have moved all of the same furniture on our own before with nothing broken. As the saying goes, don’t expect others to care for your belongings as much as you. When our new home is ready I will most definitely NOT be giving RMC movers a call BUT LET THIS SERVE AS YOUR WARNING!!
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