15 May 2023 · MoveAdvisor
1.0 out of 51.0
Roadrunner Transit arrived on the day of our move and proceeded to remove all our belongings out into our driveway, then said that our inventory that we worked on for weeks prior to the move was incorrect and said we needed to pay an additional $2500 or they would just leave us without a mover on our moving day. We were told that if they needed to 'shuttle' our stuff into a smaller truck to make the delivery to our new home, we would be changed a 'shuttle fee'. When they arrived at our new home, they arrived in the same truck they picked up our stuff in, but they still had the $495 shuttle fee on the invoice. They refused to remove the added fee, and said that if we did not pay, they would drop off our stuff at a storage facility, and we would continue to be charged for storage until we paid in full. Again, we had no choice, and paid. After the move was done, I discovered my TV was damaged. I filed a claim with their insurance company/accomplices and after burning up months 'reviewing' the claim, came back with an offer of $20.00 for my TV (based on a percentage of the weight of the TV, that is buried in their small print). I also claimed they unfairly charged us the shuttle fee and the insurance company said to deal with RoadRunner Transit for that, but they had already said, "It dones't matter what we said before, we are not refunding the shuttle fee". While the locally hired moving helpers were professional, the driver/accomplice associated with the moving company was extremely rude and was clearly part of the scam. We ended up paying $12K to move a small rental truck's worth of stuff from California to Colorado when the original estimate was $6K. DO NOT USE ROADRUNNER TRANSIT unless you want to be a victim like my family! Giving a one star rating because you cannot leave a lower rating!
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