27 Jan 2022 · MoveAdvisor
1.0 out of 51.0
!!!WARNING!!!
Never use RMS for your moving or storage moving need here you will find a true and useful review as to the RMS Movers and Storage. I usually only review companies if it merits a review, and RMS is one of those companies that merits a review.
Contacting RMS for new service is very responsive, I talk to Dante and he was very attentive and requested a full list of items that were being move along with scheduling went great. Once the movers arrive we noticed one on the crew members was so drugged that his smell and demeanor showed and his work ethics he was slow and clumsy. Being prepared for then to be able to move your belonging with doors removed and everything ready for a simple move. The movers were not prepared to move the heavy items on my list I had to provide them with casters as they only showed up with a cheap dolly they had no idea how to use, so they decided to slide my refrigerator down the stairs and dented the back of the refrigerator. To add insult to injury when we receive this refrigerator they managed to break 2 shelves and 4 drawer from the inside of the refrigerator.
Once I made it clear that we need to address these item RMS became very unresponsive Malcolm Rogers Owner of RMS referred me to his claims department and his claim department is very unresponsive to the point that you can only communicate with them via email after you submit a claim. Also submitting a claim is very hard as you do not know what is required to submit a claim. I had to submit my claim form 5 times and followed up with an email for the claim department to respond and verify they receive my claim.
List of items Damaged or Destroyed by RMS Movers and Storage
1. They manage to drop my Dishwasher and break a tile on the kitchen floor and the dishwasher was also leaking after that and I was not able to verify that until a few days ago when I tried to connect it in my new home.
2. They dented the back and scratched the lower front stainless steel drawer, and somehow manage to break several drawers and shelves internally.
3. They heavily dented and scratched the Refrigerator 2 on all four sides.
4. RMS during storage manage to dent every corner on my dining room table and bench.
5. RMS also return my well wrapped queen size mattress completely dirty as it looks to have been dragged through their ware house.
6. They lost the rails to the queen size bed and scrapped the wood on one side as it appear to have been dragged across their truck or warehouse.
7. They also chipped the bunk beds and rails and bent several screws that now the bunk bed is garbage.
8. There is a minor dents both stoves.
9. And Last but not least the scrape and lost pieces to the dishwasher and dryer.
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