29 Jan 2019 · MoveAdvisor
1.0 out of 51.0
If you want to save yourself thousands of dollars and 5 years worth of stress, DO NOT book with this company. My mom used this company for her move across the country, and it was a nightmare (which is an understatement). Aside from the actual experience, their customer service is HORRENDOUS. They have this witch of a lady, her name is Irena, and she is literally the devil. One day my mom called to figure out when our shipment was going to arrive, and she started yelling at her and then hung up. It was like my mom was talking to a 5 year old who just threw a temper tantrum. It was impressive service. Aside from that though, the move itself was awful.
First, they estimated our cost at around $2,000. Then the day before the move, they called for an updated list of inventory. After that conversation they increased our estimate to $4,000. Fine. We were pissed off because that is a big jump and my inventory didn't change. After that call, I actually got rid of some of my stuff to make sure the price wouldn't be that high. Day of the move, the movers arrive and park RIGHT IN FRONT of my house--in the driveway basically. They come in and start wrapping up my couch and my tv and taking packed boxes. About an hour into all of this action, the mover comes to us and says that based on how much space our stuff takes up, the price is actually over $7,000. WHAT THE F**. At that point, some of our stuff was packed, our flights were booked, and we literally had no other option. At that point we thought, well at least the worst is over right? NOPE.
When the movers arrive at our new home, they get there at 10PM--I'm sorry but that in itself is unacceptable. We had paid for an entire move, so they were required to move everything into the home and reassemble all of our furniture. Only two movers were present, and at that hour, there was NO WAY they were going to get everything unpacked at a decent hour. I called some of my friends and we all helped unpack the truck. So, we paid for them to do it, instead we ended up doing it ourself anyway. All of a sudden it's 2AM and the movers come to us and say "we can't reassemble anything, it is too hard and we do not have the right tools." UM WHAT? It's 2 in the freaking morning and they leave us with a house full of parts. Oh, and the parts were all broken. We moved 3 beds and they broke all 3 of them. We moved pieces of glass, mirrors, and tables. They broke those too.
The movers left. Over the next few weeks, we went back and forth with Royal Relocation (and unfortunately Irena -.- ) on whether or not they owe us money for the broken furniture. We also contacted the Attorney General in both CA and MN, and they sent them letters requiring action. Royal Relocation never even answered.
This is a joke of a company. We are in the process of trying to get a lawsuit going and getting our money back. They will get what is coming to them.
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