15 Jan 2026 · MoveAdvisor
1.0 out of 51.0
The RSS team is not only arrogant and dismissive, they are dishonest when called to answer for their failure to do their job. My wife and I contracted with RSS to ship items from greater Seattle area to Portugal. After paying a deposit, communication became difficult and when our assigned container was in transit they demanded additional fees ostensibly for US Customs hold that never occurred, and they refused to discuss refunding the bogus fee (We verified with U.S. Customs no hold occurred). They also refused to assist with Portuguese customs process by providing Any information about documents needed or how to contact their approved receiving agent, causing additional delays and expense. RSS has also refused to assist in a claim against the shipper for an unlawful entry into the container that resulted in loss (theft of personal items including a safe, silver service and other items and damage to furniture) by failing to provide minimum information regarding the shipment: failing to provide waybill number despite repeated demands, until the state of Washington Attorney General’s office intervened, and then they lied to the AG stating they had provided this info “many times”. DO NOT TRUST RSS. Legal action is pending.
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