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Recent reviews

B
19 Sep 2023 · RemovalReviews
5.0 out of 55.0
I am very grateful to Rumsey & sun.They have done an amazing job. Staff was very polite and working quickly, handling everything with so much care. I was impressed by their service and can only highly recommend them.
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D
3 Jun 2023 · RemovalReviews
1.0 out of 51.0
The sales pitch was persuasive and convincing. Performance on the job, however, was mixed. The removal and delivery process was fast and seemingly efficient though with insufficient attention given to written and oral directions. Hence items marked for the garage were left in the house and vice-versa. Further carelessness: failure to put back together a heavy item which had had to be dismantled for the transit. Worst, items went missing: 2 bottles of champagne and a small hand-held safe containing jewellery. We took especial care, going through each and every packing case, to verify that the bottles had indeed gone missing before taking the matter up with Rumseys. Their reaction was curt and dismissive, pointing out that since we had not made a claim on the insurance within 7 days of the removal, there was nothing to be done. All our further efforts to engage with Rumseys about an explanation met with the same response. (It was by then not worthwhile raising the question of the safe since it was clear what the reaction was going to be.) The loss of the items was bad enough. The refusal to discuss seriously, or indeed at all, what had happened was distasteful in the extreme. We regret having engaged Rumseys and most certainly recommend to others that they avoid our mistake.
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Z
4 Mar 2021 · RemovalReviews
1.0 out of 51.0
My mother used this company to move from London to Scotland. The sales pitch was perfect. Assured us that they would be extra careful which we paid an extra £2000 pounds may I add for this service. The move was in middle of covid restrictions. So items moved up to Scotland before she moved. On opening up everything there was so many items broken ..not even wrapped inside boxes. Broken items as follows: 2 x antique clocks, antique sideboard, victorian glass vase, nest of tables, gold framed mirror. Because we couldn't unpack everything because of covid restrictions and mum not moving up to Scotland straight away they have refused to give any compensation. We have wrote to the owner a few times and has been totally unhelpful and will not give us any of the £6700 odd we paid. PLEASE DO NOT USE THIS COMPANY. Its a disgrace that they will not even help pay for damages. Avoid like the plague.
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J
7 Jan 2020 · RemovalReviews
2.0 out of 52.0
We used Rumseys when we moved 26 years ago. We thought they were an excellent company then so used them again in December 2019. We moved in mid December and had visitors for Christmas. We were unable to complete a check of items in the 7 days to claim on insurance. When we contacted them 2 weeks after the move they were completely unwilling to take any responsibility for damage caused by careless packing. We have no redress but I would advise anyone to think carefully before using Rumseys. They are certainly not the cheapest or best out there.
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F
21 May 2019 · RemovalReviews
1.0 out of 51.0
Terrible service, do not use. Their sales person gave a very convincing pitch regarding how careful they are. Complete lie. Numerous items went missing, including a box of handpainted tiles, a ring that I had left in a box in a chest of drawers, some tools, and other things. Several items were broken including a printer, an expensive duvet (which they ripped when using it to wrap a piece of furniture), several plates, including an antique serving dish, a chair, a filing cabinet (dented so that the drawers would not open), and a number of other pieces of furniture were scratched or dented. The removal men ignored the plan I had agreed with the sales person, packing things we still needed first (including all our shoes so we were left with only slippers to wear!) and leaving the china till last, which was packed in a hurry resulting in numerous breakages. Upon arriving at the new house, the removal men refused to carry some peices of furniture up to the top floor, saying it was "against health and safety". Overall their attitude was very surly and they constantly complained about how big or heavy things were. They wanted us to sign a piece of paper saying everything was in order, before we had a chance to unpack (probably because they knew how much damage they had done). We had to claim on the insurance for the losses and damage, but a couple of the items lost were irreplaceable. The company gave us no apology but instead made us fight to get compensated for our losses. Do not use this company.
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