21 Dec 2012 · MoveAdvisor
1.0 out of 51.0
I hate writing negative reviews, but 4 months after the move, I am still frustrated by the lack of professionalism of this company.
They were only to move two walls of boxes and some furniture to a 2 bedroom condo 3 miles away. They took everything from the other property including waste, recycling, items for charity, and items being given to friends. We were downsizing and ended up with about 1/3 more stuff at the new place than we intended.
They did not cover our newly cleaned white carpet until the 4th time I insisted. (They were about to carry our barbecue through the condo when I finally lost it.)
Dispatch told me it must have been a problem between me and the guy in charge because everyone likes him. I figure that if I want to protect our rug, then politely requesting should be all that was necessary. I should not have to fight for it.
In the end, dispatch was trying to show we were ahead by using them and compared what they did to what we would have had if we hired teenagers. Next, time I would take the teenagers over them.
Summary of issues:
1. food and drink split on our furniture and at the house we had sold (which was completely clean before)
2. Tremendous amount of stuff moved that was not to be included with the move and yes we were charged for.
3. Refusal to cover the rugs until I finally lost it
4. Damaged table, chest of drawer , fireplace, wall, hardwood damage from dragging items down the stairs.
5. Two years previously we moved a four bedroom house from another city (3 hours away) with a different company on the coldest day of the year and nothing was wrecked. The charge for that move was only 250.00 more than moving two bedrooms across the city in the summer.
6. Communication for this company does not exist. If you use them, I hope you have better luck. .
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