30 Sep 2017 · MoveAdvisor
1.0 out of 51.0
COMPLETELY INCOMPETENT! Please do not put yourself through this! On moving day, the movers arrived 5 hours later than expected. After loading the truck, we were told we had underestimated the amount of furniture to be loaded and they would have to come back the next morning with another truck to finish. To do that, we had to pay $1,500 more than originally told so they could hire people to unload this truck to storage and use it to return the next day. Two days later, they still had not returned. They would not answer our phone calls, texts, or emails. On the third day we contacted another mover to complete the move because our apartment had been re-rented and we had to vacate. Still no action or response from Schneider. We moved, and when Schneider finally returned a call, we were told that we would have to pay more to get our furniture. They would not tell us where our furniture was stored. After weeks of deliberation about cost, they finally agreed to deliver our furniture. Again, five hours later than we were told, our movers arrived in a truck that had a 1-foot by 5-foot hole in the roof, and a tail gate that would only lower half way. Our furniture was not wrapped in blankets even though there were at least 50 blankets stacked in the corner of the truck. The leg of an 18th century lowboy chest was broken off, the leg of a 19th century writing desk was broken off, an 18th century chest was severely scratched, and, conservatively speaking, at least 85% of our remaining furniture was damaged, some severely. On top of that, had my husband not helped unload, the movers would have been at the storage unit until 1:00 a.m. We are currently trying to get Schneider to respond regarding the damages, but they have not communicated in any way. We have also contacted the DOT, but we’ve had no response from them as well. Believe me, this is a short version of what we went through with Schneider. I’m writing this to prevent you the pain and frustration we went through.
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