17 Feb 2014 · MoveAdvisor
1.0 out of 51.0
The loading and packing went well but other end was a disaster. Driver arrived late and had to wait for labor company to send workers. These workers only stayed for a few hours because they had already worked a full day. Around 5p Seaport posted an ad on CRAIGSLIST!! for unloaders. This is just ASKING for criminals to respond! And they did.
Seaport did not look at ID to verify names or get record of address or experience. They basically invited criminals into our home. At around 9p one of the workers disappeared -- left without saying goodbye. We all remarked on how add that was. At midnight when I went to get cash to tip the mover who had to leave, I found my wallet gone. I called credit card companies and he had already used the cards online and had unsuccessfully attempted to use them multiple times at a gas station, mini market locations.
Police came and got testimony from the 4 of us, took fingerprints etc. But never followed up -- not "major" enough.
That I know of, the thief took wallet, video camera, 3 headlamps.
But that was not the worst part. I was the victim of a crime, and what did Seaport do? They treated me like a criminal. Never apologized for hiring a thief off craigslist, never reimbursed, never pursued finding the thief (which would've been easy since the gas station had 20 cameras). Lied about not finishing the move.
I realize that many people invent thefts and damage during a move -- but I am not one of them. I had the testimony of the other 3 movers about the thief's time of arrival, time of abrupt departure, that I never left the house during the time the credit cards were being used, etc. Yet Seaport's response was, in essence, "Prove it or we don't have to do anything."
They insinuated that even if I could prove I never left the house, that I could've had an accomplice!! ABSURD. And just plain nasty of them. If I had an accomplice, wouldn't I have given him/her the security code and my zip code so the accomplice could successfully use the cards? Remember, the thief was unable to use the cards except at one online site.
I tried over and over to get the police to view the tapes at the gas station -- but since the credit card companies refunded the money he took, the crime didn't meet the minimum bar for the police to spend any time on it. So I had no way to "prove it." Also, since Seaport had hired this man without collecting any ID -- I had no contact info to give to the police.
But the evidence was overwhelming -- there was no way that I stole my own credit cards and made these charges! I never left the house. But Seaport used the "prove it" to avoid taking responsibility for their HUGE mistake. Shameful. They should've stepped up and admitted their mistake in hiring off of craigslist, not collecting ID, inviting criminals into my home (with 3 small children there too). And they should've done all they could to make it right.
Instead, they punished the victim to avoid having to admit their mistake.
So, how was my move experience? They showed up hours late, hired a criminal, unloaded in the dark because they arrived so late, I spent 2 hours with the police, spent hours that night on the phone cancelling cards (and hours and hours over the next few weeks replacing licenses, cards, etc.) then the driver and I continued unloading (after midnight), driver had to leave to sleep and I was left with an incomplete move at 5 am in the morning -- no sleep and 3 kids to take care of and work in 2 hours.
I can't imagine a worst move experience.
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