20 Apr 2024 · MoveAdvisor
1.0 out of 51.0
First, I need to say that I booked through a broker, and they share a bit of blame for the bad estimate.
HOWEVER, 7th Generation obviously did not communicate with the broker that hired them because when they arrived, they told me that the actual move cost would be $10,000 more than my quote. It was moving day, I had no other choice but to borrow the money and pay. The movers tried to compact things as well as they could which resulted in me ONLY paying $6,000 more than my quote, however the job was much bigger than they were planning for which resulted in a two day pack, putting me a day behind. The movers on this side had a great attitude, and I might even not be writing this review if things were not so bad on the other side. (Even though it felt like extortion.)
I thought that now 7th Generation was clear about the size of the move, and I had certainly paid for it. The driver showed up the morning he was supposed to, but no movers. They finally arrived about 2PM, three guys about 20 years old, and when they saw the job they refused to start until the next morning because it was too much. The next day they worked hard, one literally almost passed out from heat stroke, and because of the lack of people they did not put together the furniture as 7th Generation promised and I paid for. I had to insist that the driver help me get at least 60% of the plastic and moving blankets off and take them in his truck so that they didn’t leave all the garbage with me. (He wasn’t happy, but he did it.)
I had paid for a piano move, but the 3 guys would not move it, so 7th generation found 2 other guys who said they could do it. They showed up with no ramp and no specialized equipment, so I had to help them move the piano in. They could not put the piano back together, so I had to hire someone else to do it. At that point, I was just so thankful we got it in the house without damage.
Unfortunately, several other things were damaged. I let them know about three big items, but it’s been 19 days since the move, and I have yet to hear from anyone about reimbursement or the results of the insurance claim. They answered me at first, now they are just ignoring my calls and texts. Because they didn’t put the furniture back together, we have since discovered two other pieces that were damaged, and we still can’t find my son’s Playstation VR. At this point though, I’m going to stop wasting any more time and frustration about this move and let it go, but I wouldn’t feel right without warning others about my experience first.
ADDENDUM: When I filed a complaint with the Better Business Bureau, 7th Generation finally got back to me about filing an "insurance" claim. I did it, and it took about 3 hours to file. They paid by weight, which is insane, so the only things that were eligible to file under their terms were a badly dented washer, a couch with a hole in it from scuffing, and a broken desk. They offered me a whopping $187 for all of them, IF I got it notarized and IF I agree to remove all bad reviews and never tell anyone about my bad experience again. Sorry guys, I'd rather help some other poor schmuck from being a sucker. Now, if you want to talk about a damaged hardwood floor, the extra $6,000 you charged me at the last second, and the real cost of what you damaged, we can talk.
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