22 Aug 2023 · MoveAdvisor
1.0 out of 51.0
I contracted with this company in May 2023. My worst experience ever with any company. They picked up my belongings on May 18, 2023, and I was told it would be delivered on May 22, 2023. I called on May 23, asking about the delivery. I was told they have up to two weeks to deliver my belongings. The person was very rude and sent me an email concerning the two weeks delivery policy. I was very upset because I was told I would have my items on that Monday. My items were delivered on June 1, 2023. I was very upset. I incurred over $500 in daily living expenses because I moved over 1000 miles. I didn't have the necessary items to function everyday living. We also had to purchase unnecessary items and clothes.
When things were finally delivered. I had to pay an additional 1500 because they said where I live in an area that didn't allow a tractor-trailer on my street. They said they had to get two box trucks. And additional movers because i had a lot of items. They used 2 guys and the same single box truck to deliver ALL my items. They made two trips. I called the guy and told him this. I asked him why is he charging me 1500 when there were only 2 guys, and they used the same truck. I reiterated what he said about 2 trucks and additional drivers. He was very sarcastic. The price was increased four times from the initial 4k to 7k than an additional 7k and 1500 the day of the delivery.
This company is SCAM, and it was listed 5 stars on goggle. I'm disgusted and very angry. I paid over 15k to have my belongings moved. Several items were either broken, scratched, or stolen. I've only shown a few things. This company is a brokerage company which I didn't know. They get your money and charge double the price. They subcontract their workout and don't tell their customers. I called the company to tell them all the things that were stolen or broken. They referred me to a 3rd party. I was given an email in that email, and it stated to keep the items that were in the packaging. I threw them out, not knowing their poilcy prior to seeing the policy. I was stated you can be denied if you don't have the package it was wrapped in, etc. They don't tell you this prior to contracted.
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