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Recent reviews

J
18 Jul 2022 · MoveAdvisor
1.0 out of 51.0
Broke a bunch of things and when i filed a claim with the insurance that was suggested to me they offered me 146.00 dollars for well over a thousand dollars worth of my belongings. Then the driver who delivered my things hired some craigslist.org labor to unload my things. Not a real professional moving company by any means.
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R
13 Oct 2021 · MoveAdvisor
1.0 out of 51.0
I urge you use caution before considering Sky Van Lines for a long distance move. While we were initially impressed with their service and communication, this quickly changed after our items were picked up. While we were promised an average 1-14 business day delivery, we've received no updates along the way even after calling multiple times. Tobias continuously says he will update us when he knows more and that they are expecting a truck back soon. For a moving company to not have any idea when they will be receiving a truck and when shipments will be going out is concerning. This is logistics 101. We're now on business day 12 and after calling Tobias again, he let us know it will likely be another 10+ business days but that anything could happen to delay this further. He continued to say that 1-14 business days is an average and not a guarantee, but one would be right to assume that 25+ business days would not be the expectation if 1-14 business days is the "average." Upon further investigation, we've determined most of the Google reviews to be fake accounts using celebrity photos. Seriously, look for yourself, you might see some familiar faces. Most of the "reviewers" are ranked as Local Guides but all of their other reviews are hidden. As someone who works in marketing, I am very familiar with this scheme to inflate a business's reputation. It's unethical, illegal and we feel deceived. Under 15 U.S. Code § 45, the Federal Trade Commission (FTC) has the power to stop and penalize parties “using unfair or deceptive acts or practices in or affecting commerce.” This makes it a crime to break official rules imposed by the FTC. And the FTC forbids the use of fake testimonials. When I mentioned this revelation to Tobias, he quickly got defensive and hung up on me. I would urge others to look into the other long-distance moves by Sky Van Lines on Google and Yelp and you will see a similar story to mine. For now, we're at their mercy as they have our belongings, and we can't help but feel we were robbed and deceived.
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D
30 Aug 2021 · MoveAdvisor
1.0 out of 51.0
I moved from Vegas to Washington due to the pandemic.. Majority of my items were broken, cracked or damaged. A entire box full of my most expensive items ironically went missing. They also pressured me into giving them a tip as if the move wasn’t already costly enough they add charges as they go and label nothing. Do not waste your money find someone who will do a reliable job. I regret picking them.. Once I expressed my concern nobody ever got back to me either as I anticipated. I will say they were extremely nice over the phone until the job was done then not so pleasant of course.
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D
2 Feb 2021 · MoveAdvisor
1.0 out of 51.0
I was planning my first cross country move and I did quite a bit of research on moving companies prior to making a decision. Sky Van Lines had excellent customer service, great reviews, excellent prices.. everything to make me very secure in my move. Initially, I opted for a partial pack and move with insurance, after a couple of days of thinking about it, I called back and requested a full pack and move with insurance. Tobias was my representative and was very willing to help. He asked me to complete an insurance form listing all items included in the move that is valued at more than $100 per pound. I completed the form listing my valuables (shoes, bags, handbags, jewelry, etc.), a day or two goes by and Tobias calls me and recommends I get additional insurance for the items I listed as these items will not be covered in their insurance. No big deal... Moving day, no real hiccups. My items were scheduled to be delivered anywhere from 2 - 8 weeks, thankfully the delivery was within 3 weeks. Upon delivery and unpacking is where this move went sideways. 1. Office Desk - destroyed. Broken in half 2. 3 boxes of Coach Jewelry had the jewelry ripped out of the boxes 3. Coach card wallet missing 4. Floor Lamp arrived with a dented base 5. Floor Lamp arrived bent 6. Wall Clock decor was broken 7. Wall Cabinet - stress Cracks on the side 8. Dresser was packed with items in the drawers, making the drawers difficult to open 9. Dresser - Stress cracks 10. Chess Drawers to bed installed incorrectly 11. Aquarium packed with lamp, mulch, and heating pad - Lamp and Lightbulb were broken, mulch EVERYWHERE. Item 1, 2 & 3 were found immediately, it was a weekend, so I left a message for Tobias regarding my concern. Tobias called me back on Monday and this Tobias was no longer the friendly Tobias I previously encountered. Tobias would not acknowledge that this could happen with his company. He stated in all the years they have been in business, not one customer has had an item stolen or missing. I understand not believing your employees would act so disrespectfully when trusted in someone's home, however, he wouldn't acknowledge this as a concern. He actually questioned me and my character as if me claiming the jewelry was going to change my life financially. Tobias mentioned his company chose not to insure me due to my high ticket items listed on the inventory log (which isn't accurate because he previously recommended I purchase additional insurance for the items valued at $100 per pound, these items do not fall under $100 per pound.) After a less than pleasant call with Tobias he recommended I file a claim with their Insurance company and emailed me the information. Their Insurance claim process is extremely lengthy and unfruitful. No acknowledgment of their wrongdoing. Tobias was LESS than satisfactory as a customer service representative.
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N
19 Nov 2020 · MoveAdvisor
1.0 out of 51.0
I understand the pandemic has made things difficult. This company took the job of moving our belongings from NV to SC. We paid deposit and over $1000 for pick up (9/27/2020). We drove across to SC while keeping in touch with Sky Van Lines. It took us 2 weeks, no worries, they didn't have a driver anyway. We arrive 10/12/2020...still no delivery. We have 3-21 "business " days for delivery over 1200 miles, this does not include weekends...ok. 10/31/2020 no calls, I text, they STILL have no drivers and our belongings are still in NV. BUT the CONTRACT gives them 30 days to complete the delivery...it's 11/18/2020 we still don't have our belongings. We have had to buy new wardrobes for 5 PEOPLE! We have have to buy kitchen tools, utensils, equipment. I have half my business in the shipment and can not make money. Putting us on the verge of losing our new home. My daughter is disabled and we put some minor medical equipment in the shipment (we didn't need it immediately, but certainly before Nov!) They say don't put this stuff in the shipment...but if I'm hiring you to move our belongings...THATS what I need you to do. Don't take the job if you can not fulfill the request. This company has complaints since March of 2020 about this same issue. Telling people the truth up front will not make you lose business...being deceitful will. This company was well aware of their problems with logistics yet they still took my job. I am so upset, my kids holidays are ruined as we can not provide. I never thought this would still be going through this. 11/18/2020 we STILL don't have our stuff!
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