31 Jul 2021 · MoveAdvisor
2.0 out of 52.0
We used this company for a small move from Sacramento to Chicago. It was one delay after another--so much so that I began to panic and wondered if they were putting me off because they were trying to locate my box. I kept being told "...we have you on the schedule for mid-day tomorrow!" time after time. I was arranging a hotel, flights, etc. based on getting our box of belongings unloaded at my son's new apartment, so it was very frustrating. Communication is unbelievably difficult with this company and so very frustrating. Finally, after the last promise of "...we have you scheduled for first thing tomorrow..." (which was the day I was scheduled to fly out...somehow I thought a stay of 8 days would be enough time to receive the box and unload it-boy was I wrong) I put my foot down and asked exactly where my stuff was. I had to rent a U-Haul and drive an hour to a warehouse that was not well marked, run around pounding on warehouse doors trying deperately to find the Smartbox suite before the warehouse closed, get my box, unload it, load my belongings into the U-Haul, and then drive it back to the apartment for unloading. I could see that my single box was a very low priority for this company. I guess I feel glad that I got my stuff at all. I will say, however, that I finally did receive the refund of $240 for delivery. But even that wouldn't have happened if I hadn't followed up with multiple emails. Bottom line, pay a little more anduse a better company. The stress of this was awful. There are a lot of names I can think of for this company...and "Smart" is not one of them.
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