9 Mar 2020 · MoveAdvisor
1.0 out of 51.0
That was our forth moving in less then 4 years. It was a huge difference between the quote we got $2500 and what we end up paying $4750. They won’t tell you until they load 50% of your items in truck so they told I owe them $3900 and only half of my house was loaded. After hour of phone conversation with management and negotiation about price- they wanted 8k, then offered 5% off, than $6500 and finally $4750 for all that may fit in truck - I just gave up, I was 31 weeks pregnant that time and just wanted less stress.. ha ha.. movers had no rails in truck so they literally kicked items in, it was raining at pick up day - my mattresses were on the floor - goodness, who cares guys will get fixed price, nobody cared about using space efficiently. That was Thursday..
The delivery day was Sunday I had no idea the entire truck was unloaded at their storage and used for moving other unaware customers. So they had to load it again with my items and they won’t show up until 6pm. The most surprising thing was they demanded the rest of payment up front and it has to be money order or cash, no credit cards accepted. Until that time they refused to start unloading. Period. I had to drive around unfamiliar area Sunday night looking for atms bcos no way I could make money order that late. Poor moving guys were just chillin inside a truck. When they got paid and started unload many items were broken, mattresses of course dirty and having big holes, all boxes were up side down - my frying pan was smashed imagine what you should do to make it change a shape?! Not even single plate made it safe, pressure cooker bottom was separated, I mean literally every box we opened something was broken. They lost screws from 2 my beds they supposed to assemble - they mentioned about one but the second one they tried to fix with screws they had in truck and attention- moving tape, we were not aware about it and slept 2 nights again I was 31 weeks pregnant- thanks God nobody got injured. We still missing some items, but we found some that don’t belong to us lol. After we contacted their management about how to submit claims they recommended Moving Claims which apparently does nothing but stealing your time, after reading reviews online, I have a strong feeling we won’t get refund accordingly - it’s total rip of. I just can’t believe companies like that are still doing business and I just want to spread the word and maybe prevent someone from making a wrong choice. We previously used U-pack they doing great job, they are reliable and will charge you after exactly for what you used. My move from Griffin, GA to Campobello, SC which is 3,5 hour drive and 215 miles far with lots of stress, damaged, missing items with Smooth Movers was $4750. We moved my mother from Oklahoma to same place 14 hours drive, 9000 plus miles with U-pack and their movers was $4100. Well what else to say, moving is always uneasy but goodness don’t make it more stressful for yourself don’t let this jokers do that for you that’s wrong way to go.
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