2 Jan 2020 · MoveAdvisor
1.0 out of 51.0
Social Moving Group (d/b/a United Express Relocation) failed to remove charges for items they didn't take, damaged other items, lost items and failed to deliver on the day promised. I contracted with Social Moving Group LLC d/b/a United Express Relocation to move my household goods from Georgia to Virginia. They arrived at my house and loaded the furniture there on August 11th. Then we went to a storage unit 8 miles away to load furniture I had stored there. When we arrived, it was discovered that the a/c unit had been leaking into my storage space for quite some time and everything was soggy and moldy. The movers could only take one item from there, but they failed to remove the charges for the rest of the items they did not take. I was scheduled to drive to Virginia the following day, August 12th, and United Express had promised to deliver my furniture on August 13th. They did not show up and did not contact me to let me know when they would deliver. I had to contact them and the customer service was deplorable. No one seemed to know what was going on. The quote had been given to me by John and, after leaving several messages, which he did not return, I succeeded in reaching him directly. I demanded to know when my furniture would arrive. He yelled at me that he was driving on the freeway at that moment and could not "pull a date out of his a**." He told me that, by law, he had 45 days to deliver the furniture. When I objected to this, he yelled at me in a very threatening tone "do NOT mess with me!" I finally talked to someone named Jessica who was able to tell me that the furniture would arrive "toward the end of the week." It arrived at 8:00 Saturday night, August 17th (four days late). There was damage to some furniture, including a broken leg on the antique desk they took from the storage unit. An antique hall tree, which had been handed down from my grandmother, was missing entirely. I reported it to the delivery men, who re-checked the truck and said it was not there. I called the next day to report it missing to Jessica and somebody else named Ben, who was supposedly the boss (although John had told me HE was the boss). They said they would check into it but I never heard from them. I called back the next week and was told it had been located in New York! They said they would retrieve it and deliver it to me within the next couple of weeks. Of course, that never happened and I made several phone calls. Each time, Jessica told me she would talk to Ben and have him call me, but he never did. She also told me I did not need to call her anymore, that she would call me when it was on its way. She never called again, so I finally called her on December 4th, at which time I demanded answers. Again, she said she would have Ben call me but he did not. I reached him directly on December 6th and he told me he would include me in a group text to the person who has my hall tree. I then received a text sent by Jessica to Tracey/Laura inquiring about the status of the antique hall tree that was delivered to them by mistake. No one's number was on the text but Jessica's so I'm not convinced it wasn't just a "dummy" message. At any rate, there has been no reply to the message by anyone except me. I replied that I wanted my grandmother's hall tree back and that, since they know where it is, they should go get it and deliver it to me as promised. I have to date not received any reply to that text or any phone calls. It is clear they have no intention of retrieving my hall tree and delivering it to me. It feels criminal to me that they can just refuse to deliver to me what is rightfully mine. that is the same as stealing it from me. If I could name one thing that I did not want to ever lose, it would be that hall tree. But of course, that’s the one thing I lost. And they know where it is..they’re just not delivering it to me. Customers would be better off to just leave their furniture behind or sell it before they move, combine the sale proceeds with the thousands that they would have paid United Express Relocation and buy new furniture to be delivered by professionals when they arrive at their new location. These people are liars and thieves..yes, THIEVES! They make promises to people that they know they have no intention of keeping, take their money and then do not deliver. Theft, Fraud, Larceny..by any name, this is what these people do. Their business should be shut down!
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