21 Jan 2015 · MoveAdvisor
2.0 out of 52.0
I contracted Sorenson to pack my entire home, and another company to move the items packed. At no time was it explained to me that packing items in closets and drawers was different from wrapping furniture. When the saleswoman came to my home to inspect, I told her the entire house needed to be packed. Yes, I did only choose them to pack and my expectation was the entire house. They started saying it was an insurance and liability issue one I told them I needed the furniture packed because they were not moving it and it was not part of the packing. Very poor customer service. I've had 7 military moves and I have always had everything packed. To me this is a play on words by them so they didn't have to pack everything because they were not being contracted to move the items after everything was packed. The operations staff was contacted by the crew, who were awesome, by the way, and neither I nor the crew were called back with a disposition. Then when I called the next day, they were not willing to work with me in order to pack out my entire house. Instead telling me what the moving company should be doing. .
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