10 Oct 2018 · MoveAdvisor
1.0 out of 51.0
Upon requesting service the representative was kind and courteous (the reason for the 1 star). However, when the team arrived they made me aware of a different quoted price that was not outlined at the beginning of the contract. I was apprehensive but needed the service so I proceeded with the service. I was charged a rate for 3 hours + overages despite the employed movers talking and not using their time effectively. One even used my bathroom for an extended amount of time, sharing that his stomach hurt. This one particular mover also asked for items that he thought we were leaving behind for his personal use.
The most shocking event was when the selected mover was assisting with mover a heavy piece of furniture and walked away stating “ I’m 60 years old and I’m not hurting myself”. Please note safety is the number one concern and he left the remaining movers in harm's way when he decided to walk away during the lifting of the furniture.
These incidents were unacceptable and when shared with the company (Robert) they credited me 50.00 after charging an additional 200.00 for time spent. After they rendered services we still were responsible for moving two truckloads of Items that were not moved because of the poor management of time. (The total distance of the move was total of 7nminutes by car ride!).
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