19 Jun 2026 · MoveAdvisor
1.0 out of 51.0
Do not hire this company! Do not use them because they appear to be local. They are not. Their front people are friendly and professional but the team that shows up to pack and move you are inexperienced, cannot necessarily read or speak English so they can't read your notes on boxes marked fragile. They showed up at our home for a full pack without boxes. Took 2 hours to get boxes. They did not pack well, objects were not wrapped so many things were broken, irreplaceable objects mishandled and broken/ruined. Furniture crushed on edges, scratched, paintings scratched. There was no regard for our belongings. We had a binding estimate that they wanted to change on the evening of the 2nd day of packing saying they wanted to charge us nearly 3 times the binding estimate because we had so many boxes. Boxes that were not packed correctly. Not a dish pack box in sight. Chewed up & filthy moving blankets were used. Clear packing taped used to wrap items which ruined the outside of things, things that should have gone into boxes because these were small items. Instead they were thrown on the truck. The driver was quite good and insisted I create a list on his notebook to show damages. I did that and I sent a text listing the damage along with photos and an estimate for furniture repair. We have not heard a word from them. There is so much more I could say to rail against this company. They are not a reputable company whatsoever. It was so insulting to see how they handled our belongings and maddening that they refuse to reimburse us or correspond with us. I reported them to the Better Business Bureau as well and we believe that they broke Federal law by changing the binding estimate of our move after they had already finished packing us. Federal law states that this needs to be done prior to beginning the job. Their driver also drove from GA to lower FL, unloaded our belongings, drove back to GA that same day and returned with the 2nd load of our things the following day. I do believe that would be a violation of labor/trucking laws. This company needs to be closed down.
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