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Recent reviews

J
6 Nov 2021 · MoveAdvisor
1.0 out of 51.0
We entered into contract with Spartan Van Lines to move our belongings from California to Texas. We had their representative Kelly Costa, come out to our home to do an inventory and give us a quote. Amazing customer service and prompt replies to text, emails and phone calls. The contract was straight forward: the cost included 4 mattresses boxed, 1 mirror boxed, 1 cardboard large crate for the piano and a grandfather clock. They did not box 1 of the mattresses and didn't make it on the truck. We had to replace it when we arrived in Texas. WE wrapped the grandfather ourselves but they never boxed it. BTW - it was one of the few items that arrived undamaged. Once the company had our things all communication stopped. I would reach out and get no response. When I did receive a text or phone call it was misleading information, placating clichés, or condescending attitudes. Upon delivery most of our furniture was damaged or destroyed. Most of what we had were lovely pieces from my grandmother and great grandmother. We have reached out numerous times via text, phone calls and emails. We have received one return call at the beginning and one email asking us to send photos. We have sent multiple emails with photos and descriptions and we have had no response from the company. We have sent text and voice messages to Kelly, our contact, no response. I have called Erika, in customer service, no response. Find another company if you value your belongings.
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L
14 Feb 2020 · MoveAdvisor
1.0 out of 51.0
Don't even want to give them one star. Worst move ever..and I've moved 25 times in my adult life. Never on time. Showed up a day late at night to move me in. Damaged several pieces of art and furniture. Rugs that were cleaned and wrapped for moving were unwrapped and tossed in the house. Spent hours on phone and online trying to resolve the losses which totaled hundred of dollars. Was offered an insulting $75. Driver screamed at me after he realized I was filming him in the middle of admitting the damage to my $5000 armoire. Unbelievable level of stress and chaos. Took off before I had a chance to see if there was anything left in the truck. Noted on the bill of lading that I refused to sign, when he didn't offer the invoice for my signature. Original quote was $1200. Final bill: $5000.
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R
1 Apr 2019 · MoveAdvisor
1.0 out of 51.0
Spartan moved us from San Jose to Portland. Upon delivery it was found that our grandfather clock had been damaged in route. Pictures were taken and a report made. Also, a daybed, which had been dismantled for the move, could not be reassembled because the screws were lost. Pictures and a report was made for that as well. A few days after delivery, a supervisor from Spartan called and said that new screws had been ordered. She said she knew nothing about the clock damage even though photos were a report made. She asked to submit photographs. I said that photos were already taken. She told me that unless I submitted photos, it will take a lot longer to get the clock fixed. I refused. It has been almost a month since that conversation and I have not received the screws for the bed and the clock is still not fixed.
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S
25 Mar 2019 · MoveAdvisor
1.0 out of 51.0
The worst company ever. They are layers. In the beginning, they were very nice, the day of moving they will tell you that your stuff is more than the space you are paying for in the truck. We gave them the measurements of everything to make sure we have the correct space and they send us a bell of 1600$ which we paid 100$ in advance as a deposit. when it was the day of moving the truck driver told us that he is just a driver and had nothing to do with the company and that he cannot take all of our stuff because there is no space unless we pay 3200$. They know that people usually have no choice and they most probably will pay. But we did not. We kept half of our stuff for a friend to sell them for us and we paid them the same amount we agreed with them at the beginning. They are layers. The owner shouted on us when we called him the same day and he said, This is my price. Do you want us to move your stuff or not? He shouted, "YES OR NO". The worst experience we ever had.
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C
21 Feb 2019 · MoveAdvisor
1.0 out of 51.0
Moved from NC to NM with them. Please see the BBB page with an ALERT that details their fraudulent behavior and dishonest business practices based on numerous complaints they have received.
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