24 Sep 2018 · MoveAdvisor
1.0 out of 51.0
Awful service, DO NOT USE stallion movers, I regret using them every time I look at my broken sofa!!
I purchased a discounted rate for stallion via groupon. The communication from Stallion should have been my first red flag, it took several phone calls before I was able to speak to someone in their office because "they were having internet issues".
The moving crew that showed up was not the professional, experience movers I was expecting but rather it was one 19 year old girl who was on her first day of the job, a 19 year old boy who informed me before picking up a single box that they do work for tips, and a 24 year old man who seemed to be in charge. The trio worked fast enough however they seemed to care very little for my belongings. Boxes clearly marked "FRAGILE" " DO NOT STACK" were treated with disregard and we heard several boxes tumble over as they were being loaded and unloaded from the truck. One of the movers knocked over our bikes and took a chunk of out the drywall, "woops".
For unloading the truck we had simple instructions, "read the top of the box and put the box in the according room. Yet somehow every box was dumped in the living room for us to sort out later. Some boxes ended up upside down, some marked "FRAGILE" or "DO NOT STACK
" (as previously mentioned) wound up on the bottom of stacks of boxes.
When everything was unloaded and they were attempting to finalize paperwork, Joe the owner, gets on the phone to ask how the service was (perhaps these questions should come AFTER the workers leave if you want honest feedback) and while I am on the phone with him, one of the movers break the leg off a sofa while leaning on the sofa. I told Joe right then that we had an issue because a mover broke my furniture. The movers apologize, take some pictures of the damage and assure me that Joe would be in touch to make it right. 3 days went by with no contact. I reached out to them to ask what they were going to do and they told me to send an email detailing the incident and then I get an Eform to file an insurance claim with some 3rd party. Still to this day the owner, Joe has not once talked to me about the damage or apologized for his workers conduct. Awful customer service, awful movers, awful experience.
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