23 Jun 2022 · MoveAdvisor
1.0 out of 51.0
This a review against Star USA Moving LLC and Trinity Relocation Group LLC:
Back in March or April of 2022, I contacted various moving companies to get quotes for a move to a different state. I gave each one a mostly accurate inventory of my stuff, and Trinity offered an estimate of $2444 when all others were offering around $5000 (red flag 1). I know now this is a common sales tactical for disreputable moving companies to get sales in their door. I gave them an updated inventory on 13 June 2022. No change to cubic footage from them, no correspondence from them pertaining to the update.
On 14 June, Alex from Star USA Moving called and asked if I was ready today, when my pickup was supposed to be 15-17 June, so 1 day early. Now for context, I am a US Army veteran with pretty severe PTSD and Anxiety. If wrenches get thrown into my plans, I go into panic mode. I stated I was, but I had some last minute packing to do. Star arrived, looked at my stuff, stated the estimte was wrong, and stated it was going to cost around $6500 instead (this is before taking into account the 972 deposit I had paid). I'm a single mother, this was extremely over budget. I called my partner to advise him of the changes, and during the call, Alex was extremely rude, aggressive, and manipulative, which triggered me into a panic attack. In this state, I ended up throwing out a few boxes of stuff, one of which contained my son's baby book. I also signed the contract in this state, so I signed the contract under duress.
Alex also demanded money through cash, Zelle, or postal office money order. Red flag 2, as all reputable moving companys WILL accept credit, debit, or check. Again he was extremely rude and pushy, which almost drove me into a second panic attack. I am supposed to receive my stuff today, and they have threaten to hold my stuff hostage if I do not pay the full remainder when they arrive.
Now I have done some research in the interim. They cannot hold my stuff hostage per DoT guidance. I have paid over 110% of the $2444 non-binding estimate, so they HAVE TO deliver my stuff, they have to finish the job. I have also not receive legible and clear copies of my 'contract'.
I have filed a complaint with the DoT for both companies, and will be also filing complaints for both companies with the BBB. I will also warn all of you to stay away from both of these companies if you can. The low estimate is NOT worth the stress and heartache.
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