20 Sep 2016 · MoveAdvisor
1.0 out of 51.0
After a first very poor move the company promise they would rectify problems for the second and final move. The second move was worse than the first. first of all, months in advance, we requested and were promised a specific moving team. This never happened. Second, because we did not take the correct insurance option (our fault) we specifically said that we wanted full coverage for the move when we made arrangements. This never happened and when we said we wanted full coverage, after the goods were picked up, the company refused. The truck arrived the week after we were told it would come. There was damaged to packed goods, a lost piece of furniture, damage to our hardwood floor and oil stains on the street in front of our home. While the goods were being packed, I went downstairs on at least 3 occasions; on EVERY occasion , the leader of the team was on the phone obviously not assisting. The final bill was 5 times the original estimate, partially as a result of more material to move and some justified packing charges, but also because of unpacked boxes and a questionable volume measurement. The moving team on the other end was a disaster. We had arranged for a second stop; the boxes were so marked. The delivery team at first refused to make the second stop. I had to go through hoops, multiple phone calls and yelling and screaming before the delivery team was told to make the second stop. Nothing that was taken apart was put back together, boxes from the first and second move were mixed up and not put in the proper rooms. These are the facts. Both moves were very poor. Draw your own conclusions about the trustworthiness and quality of the company and its services. I will never use them again and will tell anyone interested about our experiences.
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