4 Feb 2024 · RemovalReviews
1.0 out of 51.0
This company broke, damaged beyond repair and lost numerous items during my move, ranging from footwear, household, kitchen and garden equipment and office items. Because I had to handle the unpacking by myself, it took much longer than the 7 days stipulated in the Terms and Conditions for reporting breakages and losses and they were typically only missed where I came to look for or use something, only to discover that items were missing. SS were totally disinterested, offering me a paltry sum in compensation for two damaged lamps and damaged ceramics and nothing at all for the missing goods.They also failed to return the damaged items to me to see if I could get them fixed elsewhere. Many methodical searches at my new house over a period of weeks confirmed that the missing items were not in my possession, but emails from me expressing my concerns were met with denial that the items were either on their premises, mistakenly delivered elsewhere or lost in transit. Finally they ignored subsequent correspondence, referring me only to their Ts&C's, a convenient and, in my opinion, unreasonable time frame in which a customer can be expected to notice missing items after a move from a large property like mine.
Read more