29 Mar 2021 · MoveAdvisor
1.0 out of 51.0
Terrible experience from beginning to end. Company and Ramses Stevens NOT recommended. The reason we chose to work with Ramses is that he promised he would fly drivers to our home in Oregon who would rent a Penske truck and then this truck would go to Tucson, where Stevens International is located. Then Ramses stated our belongings would be transferred to a truck that would not be shared and that truck would go directly to our new home in Mexico. To put it mildly, none of this occurred. Instead of a Penske, a large trailer truck was dropped at our house. As it became clear, this truck also picked up other loads. Ramses was always vague as to where this truck was actually. When after considerable delay, he stated the truck has arrived in Tucson,more excuses followed. Again it became clear that the truck that has left Tucson picked up other loads. Ramses was always vague as to where the truck was and when it would arrive. First it was bandits on the road causing the delay and then mechanical difficulties. Finally he admitted that his truck was carrying more than our load. In addition he stated the he had to unload the truck for further inspections for an added fee of $900. Initially he had told us that if there was a need to unload he would videotape the process. Now he told us that videotaping was not allowed by law. All along the process he was flippant when we asked for details. When we told him we were having difficulties with our Airbnb and needed clearer details as to the estimated arrival, he told us to pretend we were 17 year olds having fun living out of our backpacks. Finally our goods did arrive. A beat up truck with a couple of hapless workers not in any uniform or t-shirt indicating actual employees arrived. Essentially we were forced to pay the $900 to get him out of our life. After unpacking we realized a number of items had not arrived. By this time we did not want to deal with him again and we were just glad to have the process over with. This company and its owner misrepresent what they offer, act in an unprofessional manner, take advantage of clients by demanding payment prior to the delivery of goods and then charge extra without any proof. They charge as much as a professional company.
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