2 Oct 2023 · RemovalReviews
1.0 out of 51.0
I would never, ever, ever recommend this company. They sent a sub-contracted crew called JCB Movers that specialise in "container unloads" to handle my job. Even the person in charge at EuroGroup called it a "container unload." JCB had a small truck branded "JCB Transport" and a larger leased truck. The crew was not uniformed. The "carpet protection" was the only home protection used, and it came from a thin, narrow, flimsy roll of film like the kind you use when you're wrapping your suitcase for checked baggage. It quickly bunched up and became more of a hazard than a help.
Everything came off the truck in no particular order and in a haphazard way. Heavy furniture came into the house at the middle and end after many rooms were already occupied with boxes. Rugs came in last and if it had not been for the good graces of John, the foreman, the rugs would have been left rolled up in the residence. To their credit they did manage to get rugs down in the living room and master bedroom, but they made life infinitely harder by doing so after already unloading heavy sofas and the master bedroom set.
The worst was the attempted movement of a dresser and media cabinet upstairs, which is what caused all the damage. If the movers had taken a rational approach and moved heavy items first we could have made a different decision regarding the media cabinet and left it downstairs in the office. But because of the haphazard, unplanned nature of the unloading that was not possible -- the room was already occupied.
The stair corridor was damaged twice -- once with a chest of drawers, and then with the media cabinet. After the first incident I was immediately presented with a written waiver of damages and asked to sign it on the spot. I can assure you that I have not waived any rights to recover from the subsequent damage to the stair corridor from the movement of the media cabinet and for the damage I later discovered in the rest of the house. Those heavy items should have been wrapped for unloading, as any experienced and knowledgeable residential company would have known and done.
When I confronted EuroGroup with all of this, they dodged responsibility and tried to tell me what a great, experienced group JCB Transport is. Then they peppered me with multiple requests for photos, video, etc. As I write this it's been 10 working days since I complained and all I'm getting is more delay and excuses -- no offer of repair or reimbursement.
Their website is nothing but fake marketing. It has a nice photo of a large lorry with EUROGROUP painted on the side. I never saw that. It shows uniformed movers handling boxes. I never saw that. It shows all kinds of certifications and industry memberships. At least one of those is false, as I subsequently learned.
This is an absolutely lousy company and I'd dump my household goods off a container in the ocean before I would use them again.
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